Leakage Technician

Anglian Water Services; Tetford; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Private health care

26 days annual leave

Company vehicle

Pension scheme (double-matched)

Bonus scheme

Flexible benefits

Job summary

Anglian Water Services is recruiting a Customer Side Leakage Technician for a field-based role supported by a company van. You will respond to leakage jobs, perform leak detection on customer supply pipes, and work to progress enforcement with training provided.

The role includes nights/weekends as required, full driving licence is essential, and benefits include personal health care, 26 days leave, a company vehicle, and pension with matching contributions.

Qualifications

• Experience in leak detection and customer service is valued.
• Willing to learn and adapt with on-site training.

Responsibilities

• Carry out full range of leak detection activities for customer-side leaks.
• Respond to jobs raised by Leakage Field Technicians and visit affected areas.
• Provide first-class service to customers and support planned maintenance.
• Be trained to use specialist leak-detection equipment and develop skills.

Skills

Leak detection

Customer service

IT familiarity

Driving licence

Job description

Location: Thetford, Newmarket area

Contract: Permanent/40 Hours a week (with flexibility for Part-Time)

Salary: circa £30,634 + use of company van for work purpose only

At Anglian Water our values are that together, we will: Build trust, do the right thing, and we are always exploring.

Who we are?

Integrated Maintenance, Repair & Development Services (IMRDS) Alliance – Part of the Anglian Water network, focuses on infrastructure maintenance work and is responsible for: water network pressure management, finding and fixing leaks, replacing lead pipes and repairing burst mains.

What will you be doing?

Employed directly by Anglian Water, your role as a Customer Side Leakage Technician is crucial. Without you, our water supply would suffer and there would be a huge impact for our customers.

We are looking for you to carry out a full range of leak detection activities whilst providing a first-class service to our customers. Responding to jobs raised by Leakage Field Technicians, you’ll have a fully equipped van, the training necessary to conduct the work, and travel to the areas within the water network where potential customer side leaks have been identified in order to assist customers and help to progress the enforcement process.

This is a proactive field-based role; you’ll support with planned maintenance and be the first on the scene to undertake investigations on customer side leaks. Developing your leak detection skills every day, you’ll be trained to use specialist leak detection equipment to investigate hidden leaks on customer supply pipes. When you join the team, you’ll be provided with plenty of hands-on training and job shadowing and work towards becoming NRSWA accredited & LTO trained (licence to operate).

As a valued employee, you’ll be entitled to:

• Personal private health care
• 26 days annual leave – rising with length of service
• Access to a company vehicle, tools and all uniform and PPE
• Competitive pension scheme – Anglian Water double-matches your contributions up to 7%
• Bonus scheme
• Flexible benefits to support your wellbeing and lifestyle.

What does it take to be a Customer Side Leakage Technician?

You’ll be enthusiastic, hardworking and ambitious with a real desire to drive your career forward and have a passion for hands-on work and problem solving. Keen to learn new things with excellent customer service skills and a reasonable knowledge of use of IT equipment such as tablets and mobile phones, you’ll be a good communicator with a desire to make a solid contribution to your team.

Previous operational leakage experience including leak detection, resolving customer supply pipe leaks, distribution and leakage repair is advantageous but not necessary, as full training will be given. A willingness to work at nights and weekends as required from time to time is also essential to this role.

Why Anglian Water?

We are passionate and committed to the learning and development of our people making sure they have the right skills and knowledge to be successful and to help achieve their potential. We also take Health and Safety very seriously in everything that we do. This role offers a rewarding company bonus scheme.

If you are offered a job with us, you’ll be subject to the relevant/standard employment checks, including: your right to work in the UK, references, driving licence and identity checks. Depending on your role, you may also be subject to further pre-employment checks.

If successful in your application, you will benefit from access to a company vehicle, so a full driving licence is essential.

Inclusion is for everyone

We are an equal opportunity employer which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an environment where all our colleagues feel they belong.

Closing date: 7th October 2026

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