Leakage Support Specialist — Customer Care Lead

Anglian Water Services; Isleworth; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A water services company in the UK is hiring a Customer Leakage Support Agent. This role involves assisting customers with leakage issues, ensuring compliance with policies, and collaborating with various teams. Ideal candidates should have experience in customer service, strong communication skills, and proficiency in IT. The position offers a competitive benefits package and opportunities for career growth.

Benefits

Bonus scheme

Private health care

Competitive pension scheme

25 days annual leave

Flexible benefits

Flexible working

Qualifications

• Experience dealing with challenging customers over the phone.
• Ability to adapt and challenge effectively.
• Strong written and oral communication skills.

Responsibilities

• Serve as the first contact for customers regarding leakage issues.
• Guide customers through established policies and procedures.
• Liaise with various departments for scheduling inspections.

Skills

Experience in customer service

Communicating professionally

Good level of IT literacy

Excellent communication skills

Tools

Spreadsheets

Databases

PowerBI

Job description

A water services company in the UK is hiring a Customer Leakage Support Agent. This role involves assisting customers with leakage issues, ensuring compliance with policies, and collaborating with various teams. Ideal candidates should have experience in customer service, strong communication skills, and proficiency in IT. The position offers a competitive benefits package and opportunities for career growth.