Leakage Optimisation Analyst

Pertemps; Ashford; On-site; GBP 34,000 - 38,000; Full time

Benefits offered by this job

Salary £34,320–£38,000 per annum

26 days holiday plus bank holidays

Generous Pension Scheme

Health and wellbeing benefits

Job summary

Thames Water is seeking a Leakage Optimisation Analyst to monitor leakage performance in a hybrid role based at Ashford Common WTW. You will work across Netbase, PI Vision, and Salesforce, coordinating with field resources to drive improvements.

The role requires strong communication, analytical skills, and a willingness to learn within Thames Water. Hybrid working pattern is 36 hours per week, with a base location in Ashford.

Qualifications

• Strong communication with internal and external stakeholders.
• Good analytical and problem-solving abilities.
• Desire to learn and develop within Thames Water.

Responsibilities

• Monitor daily leakage performance in the assigned area and raise work to resolve issues.
• Follow targeting process to support effective leakage detection and contractor performance.
• Create and assign campaign packs to leakage detection partners for performance management.
• Raise and report district meter and commercial logger faults to maintain DMA availability.
• Collaborate with Leakage Engineer to identify improvements and flag data anomalies.
• Support data quality by maintaining accurate system information, including DMA targets and network data.
• Provide occasional cover for the Leakage Optimisation Engineer and support wider team.

Skills

Communication skills

Analytical skills

Problem solving

Willingness to learn

Job description

This is an opportunity to join Thames Water at an important time, as we’re carrying out the biggest ever upgrade to our network.

With a record-breaking investment of over £20 billion, we’re fixing leaks, reducing pollution and protecting water quality. This isn’t just maintenance. This is a ground-breaking programme designed to upgrade your water and wastewater services for generations to come.

The Leakage Optimisation Team uses data, technology, and network knowledge to find leaks faster, prioritise repairs, improve network performance, and support the delivery of leakage reduction targets. They act as the link between field operations, contractors, and business stakeholders.

In this key role, you will be responsible for monitoring our leakage performance and initiating corrective actions. Day-to-day management and effective targeting of active leakage detection in the appointed geographical area, collaborating with field resources to drive improvements.

Support the active prioritisation of repair backlog to help optimise leakage delivery of the active, visible, and customer-side leak repair activities.

What will you be doing as a Leakage Optimisation Analyst?

• Monitor daily leakage performance within your assigned area using systems such as Netbase, PI Vision, and Salesforce, and raise work quickly to resolve issues.
• Follow the NetAlytics targeting process to support effective leakage detection and contractor performance.
• Create and assign campaign packs to leakage detection partners to support technician performance management.
• Raise and report district meter and commercial logger faults to maintain DMA availability and ensure accurate leakage targeting.
• Work with your Leakage Engineer colleague to identify improvement opportunities and flag operational or data anomalies.
• Support data quality activities by helping maintain accurate system information, including DMA targets, logger visibility, and updated network data.
• Provide occasional cover for the Leakage Optimisation Engineer and support the wider team in delivering leakage action and risk management plans.

Base location

Ashford Common WTW - TW15 1RU

Working pattern or hours

Hybrid - 36 Hours per week (Monday to Friday).

What should you bring to the role?

To thrive in this role, the essential criteria you’ll need are:

• Have effective communication skills required for collaborating with various internal and external stakeholders in this role.
• The candidate must possess good analytical and problem-solving skills.
• Desire to learn and work hard to drive their career within Thames Water.

Additional skills and experiences would be great to have/bring

• Have a working knowledge of water networks or hydraulic systems.
• Having a full driving licence and one's own transport is desirable.

What’s in it for you?

• Offering a salary from £34,320 to £38,000 per annum, depending on skills and experience.
• Annual Leave:26 days holiday per year, increasing to 30 with the length of service (plus bank holidays)
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.