League of Friends Volunteer

Maidstone and Tunbridge Wells NHS Trust; Maidstone; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading NHS Trust in Maidstone is seeking League of Friends Volunteers to assist in running their hospital shop. Responsibilities include stocking shelves, providing customer service, and enhancing patient experience. This volunteer role offers valuable skills, training, and flexibility with working hours. No specific education or experience required, just a commitment to helping others.

Benefits

Flexible working hours

Training opportunities

Experience in healthcare

Qualifications

• Commitment to enhancing patient care.
• Ability to work as part of a team.
• Willingness to learn and develop new skills.

Responsibilities

• Help run the hospital shop part-time.
• Stock shelves and check product dates.
• Provide customer service at the shop.

Skills

Customer service

Teamwork

Communication

Job description

At MTW NHS Trust giving your time helps make a big difference to our patients.

Volunteering is a two‑way exchange of skills, and we want your volunteering with us to be a rewarding experience. Some of the main reasons to volunteer with us are:

• Make a real, positive difference to our patients, their families, friends and relatives.
• Give something back to your local community and NHS Trust.
• You will be part of a team – as well as being part of our large volunteer team you will have a volunteer supervisor who will support you throughout your volunteering journey.
• Learn new skills. Volunteering is a great way of developing lots of different types of skills, and in addition we will ensure that you are fully trained to carry out your role including access to core online training and ongoing development opportunities.
• Improve your CV and gain some healthcare setting experience: many of our volunteers have found that volunteering significantly assisted them in finding employment and helped with university applications for healthcare related degrees.
• Do something different, have fun and meet a variety of people.

Main duties of the job

Could you be a League of Friends Volunteer?

We are currently looking for League of Friends Volunteers to support a variety of Departments to help us make a real difference to our service.

This key role would involve:

• Helping to run our hospital shop on a part‑time weekly basis. If you can spare some hours each week to help run The League of Friends shop inside Maidstone Hospital.
• This would include the following tasks; stocking shelves, date checking products, money handling, till work, and customer service.

As a Volunteer you will be part of a strong dedicated Volunteering team, at the forefront of making our patients stay with us that little bit better.

We can be very flexible and we will support and train you in your role.

We would love to hear from you if you think you could be our next League of Friends Volunteer.

About us

Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second‑best Trust to work for in the South East in the 2023 NHS Staff Survey.

We are a large acute hospital trust in south‑east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated and diverse team of over 8,000 staff we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre.

Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day‑care beds, diagnostic services (X‑ray, MRI, CT, and endoscopy), and consultation/treatment rooms.

Looking for flexible working? We are a flexible working‑friendly organisation. Whether it's adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.

Joining us includes a comprehensive benefits package:

• At least 27 days of annual leave plus public/bank holidays (pro‑rata for part‑time staff).
• Membership in the NHS Pension Scheme, with a 20.6% employer contribution and life assurance benefits
• Blue Light card eligibility
• And more, additional benefits can be found in the benefits documents below

Job responsibilities

We’ve provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission.

Please note that appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check at Standard Level.

All successful applicants will be required to complete our corporate trust induction once a start date had been agreed.

Person Specification

Experience

Skills

• Various skills or experience

Motivation

• Commitment and drive to make a difference
• Understands the role is to enhance patient care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experiencePlease note that this role is voluntary and not a paid role