Leadership & Management Development Coordinator

Govia Thameslink Railway; Croydon; On-site; GBP 26,000 - 34,000; Full time

Job summary

Govia Thameslink Railway is seeking a proactive Leadership and Management Development Co-ordinator to help co-ordinate and support learning and development activity across the organisation. You will drive high-quality programmes, create a great learner experience and assist digital learning platform improvements.

In this role you’ll work with managers, facilitators and participants to deliver induction, leadership development and related activities, while maintaining accurate learner records and

Qualifications

• Experience in a customer-facing role.
• Experience coordinating activities, events, programmes or projects within a busy environment.
• Excellent written and verbal communication skills.
• Excellent attention to detail and accuracy.
• Strong organisational skills with the ability to manage multiple priorities effectively.
• Strong analytical and problem-solving skills.
• Confidence using Microsoft Office and other digital tools, systems and databases.
• Strong interpersonal skills and the ability to build effective working relationships.
• A customer-focused approach and commitment to delivering a high-quality service.
• A proactive approach to continuous improvement and improving how things work.
• Experience within learning and development, training, HR or a people-focused function.
• Experience of using learning management systems.
• Experience of using Power BI or similar reporting tools.

Responsibilities

• Co-ordinating Corporate Induction, new managers' onboarding, and leadership and management development programmes across the organisation.
• Acting as a key point of contact for learning and development enquiries.
• Co-ordinating programme administration, communications, training schedules, room bookings and learner records, ensuring information is accurate and up to date.
• Supporting the administration and continuous improvement of our digital learning platforms.
• Producing reports and analysing programme feedback and data to support continuous improvement.
• Supporting financial administration activities, including processing supplier payments and maintaining learning and development records.
• Building positive relationships with managers, stakeholders, facilitators and programme participants.
• Ensuring a high-quality, professional learning experience for all participants.

Skills

Customer-facing

Coordination

Communication

Attention to detail

Organisational skills

Analytical skills

Microsoft Office

Interpersonal skills

Continuous improvement

Learning & development

Power BI

LMS usage

Education

Level 3 Business Administration Apprenticeship

Tools

Power BI

Microsoft Office

Job description

Leadership and Management Development Co‑ordinator

Join our Leadership and Management Development Team

We are looking for a highly organised, proactive and customer-focused individual to join our Leadership and Management Development team.

In this role, you will play an important part in co-ordinating and supporting learning and development activity across the organisation. You will contribute to the delivery of high-quality programmes, create an excellent experience for learners and stakeholders, and help to build a strong learning culture.

Working as part of a supportive and collaborative team, you will co-ordinate leadership and management development programmes, corporate induction and onboarding activities, whilst supporting the continuous improvement of our digital learning platforms and processes.

This is a fantastic opportunity to develop your career in learning and development and make a real impact on leadership capability across the organisation.

What you'll be doing

• Co-ordinating Corporate Induction, new managers' onboarding, and leadership and management development programmes across the organisation
• Acting as a key point of contact for learning and development enquiries
• Co-ordinating programme administration, communications, training schedules, room bookings and learner records, ensuring information is accurate and up to date
• Supporting the administration and continuous improvement of our digital learning platforms
• Producing reports and analysing programme feedback and data to support continuous improvement
• Supporting financial administration activities, including processing supplier payments and maintaining learning and development records
• Building positive relationships with managers, stakeholders, facilitators and programme participants
• Ensuring a high-quality, professional learning experience for all participants

What we're looking for

We're looking for someone who is organised, proactive and takes pride in delivering a high-quality service.

You will have:

• Experience in a customer-facing role
• Experience of co-ordinating activities, events, programmes or projects within a busy environment
• Excellent written and verbal communication skills, with the ability to communicate clearly and professionally
• Excellent attention to detail and accuracy
• Strong organisational skills with the ability to manage multiple priorities effectively
• Strong analytical and problem-solving skills
• Confidence using Microsoft Office and other digital tools, systems and databases
• Strong interpersonal skills and the ability to build effective working relationships
• A customer-focused approach and commitment to delivering a high-quality service
• A proactive approach to continuous improvement and improving how things work
• Experience within learning and development, training, HR or a people-focused function
• Experience of using learning management systems
• Experience of using Power BI or similar reporting tools

Why This Role Could Be Perfect For You

This role would suit someone looking to:

• Start a career in Learning & Development
• Move into a people-development focused role from administration, customer service, HR, recruitment, operations or project coordination
• Gain experience working with leadership and management development programmes
• Develop skills in learning technology, stakeholder management and programme delivery
• Be part of a team that makes a meaningful difference to colleagues across the organisation

You'll be joining a supportive and forward-thinking team, with the opportunity to:

• Contribute to shaping learning and development across the organisation
• Develop your own skills and experience in a specialist function
• Work with a wide range of stakeholders across the business
• Be part of a team that values collaboration, continuous improvement and high standards
• Make a positive impact on the development of managers and leaders across the organisation and help shape a culture of continuous learning.

Additional Information

• You may be supported to work towards a Level 3 Business Administration Apprenticeship, where appropriate.

“It was my brother’s suggestion to join the railway. He was already working in the industry and knew I had some university bills to pay off so told me to give it a go, get out of debt and see what I wanted to do next. After a while, it just felt like actually – this is exactly where I’m meant to be. I’m part of a great team and the on-board department as a whole are brilliant to work with. I feel at home here.”

Tonderai Matizha-Johnson
Area Operations Manager

“When I saw that GTR was advertising places for its apprenticeship scheme I looked into it straight away because I thought it was a great opportunity to learn whilst getting real life experience in a 9-5 job. I applied for a level three business administration apprenticeship and was thrilled to find out I had a place on the course! I was so excited that I didn’t even mind it was based 250 miles away from where I lived.”

“Working for GTR is very rewarding and fulfilling. You really feel like you're making a difference to customers, no matter what role you're in as at the end of the day they're the heart of our business. I’ve had lots of opportunities to explore other aspects of the business including supporting our station staff and gaining my Train Dispatch Licence which has been enriching for my experience here.”

“If you’ve always had an interest in rail, or maybe you’re just curious to find out what working in the railway might look like, GTR is the operator to go for. Not many companies do an official work experience program and this unique opportunity will give you a good grounding with varied activities to help you find the best place in the railway for you. It certainly did it for me.”

Nathaniel Owen
Station Manager

“I work as part of the Fleet Infrastructure team, which means ensuring our 18 Engineering locations operate safely and efficiently. We oversee all building and track maintenance works as well as various minor and major projects across the network.”

“I started in a small ticket office back in 1996 and have continued to work my way up ever since. A previous manager told me about a job he’d seen advertised for a trainer. ’d never considered a job in HR or mentoring before then, but he said I’d be perfect for it and I’ve looked back since!”

Zoey Hudson
Head of Talent, Diversity and Inclusion

“Since April, I’ve helped to support our Kickstart Scheme. It’s been a really rewarding process to be part of because I know first‑hand how tough it can be to find work once you’re out of it.”

“I’m a Thameslink passenger host and team leader based at Luton station and I’m currently doing a Level 3 Supervisor apprenticeship so that I can improve my skills even further. I was hesitant to do the apprenticeship at first because of my age – I left school over 60 years ago without any qualifications! It’s been hard to get back into the routine of learning again.”