Lead Veterinary Surgeon

Medivet Group; Greater London; On-site; GBP 75,000 - 110,000; Full time

Job summary

Medivet Group is seeking an experienced Lead Vet to drive clinical leadership, mentor a high-performing team and uphold exceptional patient care. You will build strong client relationships, guide service delivery, and shape the clinic’s future within a supportive Medivet community.

You will manage clinical standards, collaborate with the Practice Manager, and lead initiatives to improve client experience and practice performance. This is a leadership role in a bustling UK clinic.

Qualifications

• Must be an RCVS registered veterinary surgeon.
• Proven ability to lead and mentor a veterinary team.
• Strong focus on client care and experience.
• Experience driving clinic performance and KPIs.
• Effective communication within veterinary and nursing teams.

Responsibilities

• Deliver excellent clinical care and maintain high clinical standards.
• Lead and develop the clinic team, including coaching and mentoring.
• Build strong client relationships and grow the client base.
• Ensure regulatory compliance and safe clinical practices.
• Manage financial performance and contribute to clinic strategy.
• Communicate changes and improvements to teams and stakeholders.

Skills

Clinical leadership

Team development

Coaching

Client relationship building

Commercial performance

Job description

As Lead Vet, you’ll have the freedom to bring your ideas and leadership style to the clinic, build strong relationships with the local community and create an outstanding client experience. You’ll also have the opportunity to develop and lead a supportive, high-performing team while maintaining excellent clinical standards. We’re looking for an experienced vet ready to take the next step, whether you’re already a Lead Vet or an experienced Veterinary Surgeon looking for a leadership opportunity.

• Delivering excellent clinical care
• Building strong client relationships and growing the client base
• Recruiting, leading and developing the team
• Creating a positive culture and outstanding client experience
• Taking ownership of the clinic’s future development

Responsibilities

Client care

• Deliver exceptional care to clients, each and every day.
• Manage any client concerns or complaints raised in the clinic.
• Ensure the client receives updates on patient care following all procedures.
• For any out of hours (OOH) or enhanced care, ensure the client is updated on patient care and wellbeing.

Patient care

• Carry out patient consultations and procedures.
• Accountable for patient care and monitoring.
• Responsible for admissions and discharges for procedures (depending on complexity).
• Ensure patient records are accurate and up to date.
• Complete a clinical handover and make arrangements for the transfer of any patient requiring OOH or enhanced care.
• Responsible for prescribing medication and carrying out dispensing checks.
• All patient care is carried out under the guidance of the vet/lead vet in line with clinical competence. Lead Vet JD V4 01/2024

Standards and Compliance

• Accountable for compliance with all regulatory and practice standards and agreed ways of working.
• Ensure the appropriate regulatory, practice and operational veterinary and nursing standards are implemented in the practice.
• Ensure compliance with health and safety requirements.

Commercial performance

• Understand the commercial performance drivers in the clinic such as Key Performance Indicators (KPIs), nurse and vet appointments, sale of products and material margin.
• Work closely with the Practice Manager to maximise the commercial performance of the clinic.
• Prepare accurate estimates and costs for clients and ensure payment is made at the same time as the procedure.
• Take action to minimise debt and support action plans to address any issues with clients.
• Maximise growth and revenue opportunities through the most effective utilisation of clinical skills and capacity.

Communications

• Effectively deliver timely clinical communications to veterinary and nursing teams sharing news of changes or improvements to processes or practice standards, Social Ecosystem Model (SEM) outcomes etc.
• Ensure clinical teams are aware of new or evolving practice standards.
• Hold engaging clinical meetings with veterinary and nursing teams as required.

Clinical leadership

• Carry out colleague clinical mentoring as required ensuring clear development plans and support are in place.
• Pro-actively support sharing clinical best practice within and across clinics and the wider Medivet community.
• To continue to deliver exceptional care to clients the Vet and Lead Vet are responsible for mentoring graduates within the clinic. The Nurse and Head Nurse are responsible for coaching the nursing team.

Clinical administration

• Accountable for ensuring lab tests are carried out correctly.
• Escalate any issues to the Practice Manager as required.

Skills, knowledge and experience

• Must be an RCVS registered veterinary surgeon.
• Able to demonstrate clinical leadership skills.
• Has an understanding and appreciation of exceptional care and how this improves the client experience.
• Experienced in delivering exceptional clinical care to clients and patients.
• Implementation of a progressive clinical culture.
• Knowledge of driving strong commercial performance through the most effective allocation of clinical activity.
• Able to work as part of a team.
• Experienced in using coaching and influencing skills to get the best out of each and every colleague.

Our clinics are run by small teams who need to work together effectively to deliver exceptional care to our clients, patients, and colleagues. This means that, from time to time, you may be required to carry out tasks outside your normal duties, where you have the skills, knowledge and experience required