Lead UX Researcher: Shape Customer Experiences

JPMorganChase; Greater London; On-site; GBP 65,000 - 85,000; Full time

Job summary

A global financial services provider is seeking a Lead UX Researcher in Greater London to establish user research processes and practices that drive product development. The successful candidate will collaborate across teams, conduct user research, and communicate findings to influence decision-making. A hands-on approach, experience in B2C environments, and strong interpersonal skills are essential. Join the innovative team committed to user-centric solutions.

Qualifications

• Hands-on experience as a UX Researcher in a B2C product environment.
• Experienced in exploratory and evaluative qualitative research methods.
• Extensive experience in user research studies from conception to completion.
• In-depth understanding of user experience best practices.
• Excellent critical-thinking and problem-solving skills.
• Ability to thrive in a fast-paced collaborative environment.

Responsibilities

• Lead user research across product areas working closely with teams.
• Identify and prioritise research opportunities in a changing environment.
• Conduct end-to-end UX research on products and experiences.
• Empower Designers to conduct qualitative research.
• Provide guidance on decision-making based on user research insights.

Skills

User research

Qualitative research methods

Stakeholder communication

Critical thinking

Problem-solving

Education

Bachelor's degree in HCI, Human Factors, or related fields

Tools

User Testing

Maze

Optimal Workshop

Job description

A global financial services provider is seeking a Lead UX Researcher in Greater London to establish user research processes and practices that drive product development. The successful candidate will collaborate across teams, conduct user research, and communicate findings to influence decision-making. A hands-on approach, experience in B2C environments, and strong interpersonal skills are essential. Join the innovative team committed to user-centric solutions.