Lead UX Researcher: AI-Driven Insights Leader

Condé Nast; Greater London; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

25 days holiday

Bupa Private Healthcare

Season ticket loans

Eye tests

Dog-friendly office

Magazine subscriptions

Job summary

Condé Nast, a global media company, is seeking a Lead UX Researcher to guide research strategy across the brand portfolio, shaping product direction with customer evidence. You will collaborate with Editorial, Design, Engineering and Brand Leadership to inform discovery and ongoing improvements.

You will mentor researchers, pilot AI-enabled methods, and develop self-serve tools to scale insights across teams, aligning with business goals and audience needs.

Qualifications

• 7+ years in applied research, with a track record of shaping product decisions.
• Strong qualitative and quantitative expertise, choosing methods to suit the question, risk and time available.
• Experience leading complex research independently, balancing priorities and adapting across teams.
• Strong synthesis and storytelling, turning research and analytics into clear recommendations that influence Product, Design and senior stakeholders.
• Experience mentoring researchers and coaching colleagues to use research effectively.
• Practical knowledge of research platforms, repositories and AI-assisted workflows, including their limitations and appropriate use.
• Experience across media, publishing, subscription products or other content-led digital experiences.
• Global or multi-market research and collaboration with distributed teams.

Responsibilities

• Lead strategic customer research across the brand portfolio.
• Own the research agenda, aligning priorities around the decisions where customer understanding matters most.
• Lead qualitative and quantitative research across the product lifecycle, uncovering needs and opportunities while ensuring quality, inclusion and clear actions.
• Turn insight into recommendations that shape product direction and roadmap priorities, sharing learning across brands while respecting their distinct audiences.
• Build cross-functional alignment and influence across Product, Design, Engineering and Editorial to bring customer evidence into decisions early.
• Translate complex findings into clear narratives that build alignment and help teams act.
• Work with the UX Research Director to balance priorities and contribute to wider strategic initiatives.
• Advance innovation and future research practice.

Skills

Lead research

Qualitative methods

Quantitative methods

Storytelling & synthesis

Mentoring researchers

AI-enabled workflows

Cross-functional collaboration

Tools

Research repositories

Job description

Condé Nast, a global media company, is seeking a Lead UX Researcher to guide research strategy across the brand portfolio, shaping product direction with customer evidence. You will collaborate with Editorial, Design, Engineering and Brand Leadership to inform discovery and ongoing improvements.

You will mentor researchers, pilot AI-enabled methods, and develop self-serve tools to scale insights across teams, aligning with business goals and audience needs.