Lead UX & Research for Luxury Digital Experience

Harvey Nichols; England; On-site; GBP 90,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Up to 40% off fashion & hospitality

30% off beauty and perfumery

Clothing allowance

Job summary

A prestigious retailer in the UK is seeking a Lead UX and User Research Manager to enhance their digital customer experience. This role involves leading user research, collaborating with cross-functional teams, and applying UX/UI design principles to develop customer-focused journeys. Ideal candidates will have significant experience in retail, strong analytical skills, and a passion for luxury brands. The position offers a competitive salary of £100,000 and various employee benefits, making it an exciting opportunity in the retail industry.

Qualifications

• Proven track record managing multiple tasks to tight deadlines.
• Significant experience in user research and service design in a retail environment.
• Experience maintaining and evolving a Design System.

Responsibilities

• Drive improvement in digital customer experience through research.
• Champion the customer in digital strategy and development.
• Identify tools and establish a regular research cadence.
• Collaborate to understand customer touchpoints and insights.
• Create journey maps, wireframes, and prototypes.
• Provide high-fidelity UX/UI designs for development teams.
• Run UX research projects to influence change.

Skills

Excellent verbal and written communication

Highly commercial and results driven

Understanding of luxury fashion brands

Excellent stakeholder management

Highly analytical with attention to detail

Experience in user research and interaction design

Mature UX/UI design skills

Knowledge of research methodologies

Competence using data and analytics tools

Tools

Jira

Figma

Confluence

GA4

Looker Studio

Content Square

Job description

A prestigious retailer in the UK is seeking a Lead UX and User Research Manager to enhance their digital customer experience. This role involves leading user research, collaborating with cross-functional teams, and applying UX/UI design principles to develop customer-focused journeys. Ideal candidates will have significant experience in retail, strong analytical skills, and a passion for luxury brands. The position offers a competitive salary of £100,000 and various employee benefits, making it an exciting opportunity in the retail industry.