Lead UK Payroll for 500+ Client Portfolio

James Gray Associates; Greater London; Hybrid; GBP 54,000 - 66,000; Full time

Job summary

James Gray Associates is recruiting a Payroll Manager to lead UK payrolls for a portfolio of clients from a Harrow office in a hybrid role. You will manage weekly, monthly and annual payroll cycles and handle starters, leavers, SSP, SMP and other statutory payments.

You will work with an outsourced team in India, maintain strong client relationships, ensure accuracy and compliance, and drive improvements to payroll processes and controls.

Qualifications

• Strong payroll bureau/accountancy background.
• Experience managing a large portfolio of client payrolls.
• Strong knowledge of UK payroll legislation, pensions and statutory payments.
• Experience acting as senior escalation point for clients.

Responsibilities

• Manage end-to-end UK weekly, monthly and annual payrolls across a large client portfolio.
• Handle starters, leavers, SSP, SMP, SPP and other statutory payroll requirements.
• Act as the main escalation point for client payroll queries and technical issues.
• Review and sign off payroll work to ensure accuracy and compliance.
• Manage pensions and auto-enrolment requirements with third-party providers.
• Liaise with HMRC, pension providers and other statutory bodies for clients.
• Support onboarding of new clients and establish payroll processes and controls.
• Work with offshore team in India and provide guidance as needed.
• Maintain strong client relationships and ensure SLAs are met.
• Keep up to date with UK payroll legislation and communicate changes to clients.
• Identify opportunities for cross-selling and upselling additional services.
• Ensure client billing is accurate and completed promptly.

Skills

Client-facing experience

UK payroll knowledge

Relationship management

Escalation point

Tools

BrightPay

Xero

Sage

Job description

James Gray Associates is recruiting a Payroll Manager to lead UK payrolls for a portfolio of clients from a Harrow office in a hybrid role. You will manage weekly, monthly and annual payroll cycles and handle starters, leavers, SSP, SMP and other statutory payments.

You will work with an outsourced team in India, maintain strong client relationships, ensure accuracy and compliance, and drive improvements to payroll processes and controls.