Lead Technician, Operational Services

University Hospitals Coventry and Warwickshire; Coventry; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent healthcare institution in Coventry is seeking a Pharmacy Operations Manager to oversee pharmacy services and manage a team of technicians. You will be responsible for operational excellence, HR management, and ensuring compliance with safety standards. The ideal candidate will have strong leadership skills and experience in healthcare settings. This position offers an opportunity to make a significant impact on pharmacy operations and team performance.

Qualifications

• Experience in operational management within healthcare settings.
• Proven leadership skills managing teams of technicians.
• Ability to handle HR-related tasks and conflicts.

Responsibilities

• Manage all aspects of the pharmacy services and teams at designated sites.
• Oversee HR functions for pharmacy technicians and ATOs.
• Lead technical staff in meeting operational goals.
• Ensure communication and compliance with safety and quality protocols.

Skills

Operational management

HR management

Team leadership

Performance monitoring

Recruitment

Job description

Responsibilities

• To work with the Pharmacy Operations Manager to operationally manage all aspects of the service provided by the dispensaries (UH and Rugby sites), stores and ward based service.
• To manage and oversee the HR management of the Technicians & Assistant Technical Offices (ATO's) (PDR's, sickness reviews, OH risk assessments).
• To lead, manage and influence a team of technicians and ATO's in the dispensaries, stores and on the ward areas. This includes ensuring the operational strategy and planning of the department, as delegated through the Pharmacy Operations Manager and Associate Director of Pharmacy - Operations is met.
• To ensure processes are devised, communicated, monitored and controlled within the relevant working areas, both within the pharmacy department, and to the Trust as a whole.
• To support the Governance & Safety Team in the investigation, actions, communication and changes required in response to Datix entries, Pharmacy Quality Improvement and Patient Safety meetings, (QIPS) Medicines Management Committee or other reviews and initiatives (both local, regional and national) in the dispensary, stores and on the ward.
• In liaison with other Team Leaders and Senior Technicians, take responsibility for rotating and deploying technicians across all pharmacy departments.
• To ensure that technical staff and ATO staff are made available when required to work in other areas such as the Aseptic Lab and that liaison and adequate planning takes place with other Senior Managers to facilitate this provision.
• Undertake the recruitment and selection of any technical staff or ATOs as required by the Director of Pharmacy.
• Manage the sickness absence and performance and discipline of Technicians and ATOs allocated to your service through performance monitoring and return to work interviews.
• To perform PDR's for all Technicians and ATO's in the pharmacy department.
• To work with the pharmacy operations manager ensuring that through continuous performance monitoring of the dispensing service, all waiting times are kept to a minimum, dispensing errors and complaints are investigated and actions to risk manage these are completed. This may involve difficult discussions with colleagues, patients and other Healthcare Professionals.

For further details of the role please see the attached job description.

Equal Opportunity Statement

The Trust is committed to Equal Opportunities within the workplace. All vacancies will be considered for Job Share unless otherwise stated. All applicants who have a disability and who meet the minimum criteria for the job will be interviewed.