Lead Technician

NG Bailey Facilities Services; City Of London; On-site; GBP 48,000 - 50,000; Full time

Job summary

A leading facilities management company in Central London is seeking a skilled Lead Technician to manage a team and ensure top-tier engineering services in a high-profile environment. The role requires hands-on expertise and leadership skills to oversee maintenance and compliance in a demanding 24/7 setting. The ideal candidate will have experience and a recognized technical qualification.

Benefits

25 Days Holiday + Bank Holidays

Pension with up to 8% employer contribution

Private Medical Insurance

Flexible benefits like gym membership and travel insurance

Qualifications

• Previous experience as a senior Multi-Skilled Technician or Shift Leader.
• Strong background in industrial, commercial, and domestic systems.
• Experience in PPMs aligned to SFG20 or equivalent.

Responsibilities

• Oversee team performance and customer care in a 24/7 environment.
• Manage PPM and reactive maintenance aligned with SLAs and KPIs.
• Ensure compliance with health & safety standards and regulations.

Skills

Hands-on technical expertise

First-line leadership

Advanced fault-finding

Leadership and communication skills

Education

Recognised technical qualification or industry apprenticeship

Job description

Lead Technician
London - the Strand
Permanent
Salary - £48,000 - £50,000 depending on experience, plus private healthcare and flexible benefits

Be Part of a Landmark New Contract in Central London

We're recruiting a skilled and proactive Shift Lead Technician to play a key role on our newly mobilised, high-profile account in the heart of London. This modern, multi-use development is one of the city's flagship sites, and you'll be at the forefront of ensuring its engineering services are delivered to the highest standard.

Overview

As Shift Lead Technician, you'll combine hands-on technical expertise with first-line leadership. You'll oversee a team of Technicians on a continental shift pattern, driving performance, safety, and customer care while ensuring seamless service delivery in a demanding 24/7 environment.

What You'll Be Doing

• Leading and supporting your team to deliver best-in-class FM services across a flagship London site.
• Managing PPM and reactive maintenance in line with SLAs, KPIs, and statutory obligations.
• Providing hands-on technical support, advanced fault finding, and supervision of small works and projects.
• Ensuring compliance with health & safety standards, statutory regulations, and internal procedures.
• Managing performance reviews, team development, and day-to-day leadership of shift staff.
• Liaising with clients and subcontractors to maintain trusted working relationships.
• Supporting with quoting, financial reporting, and driving continuous improvement initiatives.

What We're Looking For

• Previous experience at a senior level, ideally as a Multi-Skilled Technician or Shift Leader.
• Strong background in industrial, commercial, and domestic systems, with experience in PPMs aligned to SFG20 (or equivalent).
• Advanced fault-finding and diagnostic skills.
• Capable of supervising reactive repairs, shift-based operations, and small projects.
• Experience managing statutory and compliance records, including uploading to CAFM/service systems.
• A recognised technical qualification or completed industry apprenticeship (essential).
• Excellent leadership, communication, and organisational skills.
• A proactive, solutions-focused mindset with a commitment to service excellence and safety.

Benefits

We\'re always evolving our benefits to ensure we\'re attracting and retaining great people. Some of what you can expect includes:

• 25 Days Holiday + Bank Holidays with an option to Buy/Sell additional days
• Pension with aleading provider andup to8% employer contribution
• Personal Wellbeing and Volunteer Days
• Private Medical Insurance
• Life Assurance
• Salary sacrifice car scheme (Hybrid/Electric Vehicle)
• Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice)
• Flexible benefits to choose from inc: Dental Insurance, Gym Membership, Give As You Earn, Travel Insurance, Tax Free Bikes.

Next Steps

As a business, we\'re on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation.

We\'ll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met.

About Us

We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training.

Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies.

Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.

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