Lead Technical Consultant - Service Operations - Dynatrace, Appdynamic

VIQU IT; Greater London; Hybrid; GBP 75,000 - 100,000; Full time

Job summary

A high-growth IT start-up in the UK is seeking a Lead Technical Consultant to design and optimize IT Operations solutions using innovative technologies. The ideal candidate will have over 5 years of experience within IT Operations, possess hands-on expertise with observability platforms like Dynatrace, AppDynamics, and Datadog, and demonstrate strong problem-solving skills. The role offers a competitive salary and the opportunity to work on impactful projects in a hybrid environment.

Benefits

Base salary: £75,000 - £100,000

Annual performance bonus

25 days' annual leave plus bank holidays

Flexible hybrid working

High-impact project opportunities

Qualifications

• 5+ years in IT Operations, consulting, or related technical roles.
• Hands-on experience with observability platforms like Dynatrace, AppDynamics, or Datadog.
• Ability to bridge technical delivery with business strategy.

Responsibilities

• Design, implement, and optimize IT Operations solutions.
• Act as a trusted technical advisor for clients.
• Develop frameworks and methodologies for service delivery.

Skills

IT Operations

Observability platforms (e.g., Dynatrace, AppDynamics, Datadog)

AIOps/ITSM tools

Event Management

OpenTelemetry

Problem-solving

Job description

Job Title: Lead Technical Consultant - Service Operations - Dynatrace, AppDynamics, Datadog

Location: Hybrid (UK, with travel as required)

Type: Full-time

Overview

Do you want to be part of something special? Morela is representing a high-growth start‑up redefining IT Operations, led by a serial entrepreneur with a proven track record of building successful businesses. This is your chance to join a team breaking the mold in enterprise service delivery and shaping the future of IT Operations from the ground up.

Role

We're looking for a Lead Technical Consultant who thrives in complex enterprise environments and loves working with cutting‑edge technology. You will design, implement, and optimise IT Operations solutions across observability, AIOps, and ITSM platforms, help clients adopt best practices in Event Management and OpenTelemetry, and act as a trusted technical advisor bridging technology and business strategy. You'll also help develop frameworks, accelerators, and methodologies that define how the company delivers its services.

Qualifications

• 5+ years in IT Operations, consulting, or related technical roles
• Hands‑on experience with observability platforms: Dynatrace, AppDynamics, Datadog
• Experience with AIOps/ITSM tools: BigPanda, Splunk ITSM, ServiceNow, or equivalent
• Expertise in Event Management and OpenTelemetry
• Strong knowledge of ITSM/ITIL frameworks and Enterprise Architecture principles
• Proven experience delivering solutions to large enterprise clients
• Ability to bridge technical delivery with business strategy, advising senior stakeholders
• Excellent problem‑solving, communication, and stakeholder management skills
• Experience implementing and optimising IT Operations solutions across multiple technologies

Compensation & Benefits

• Base salary: £75,000 - £100,000 (depending on experience)
• Annual performance bonus
• 25 days' annual leave plus bank holidays
• Hybrid working with flexibility around client engagements
• Opportunity to work on innovative, high‑impact projects in a fast‑growing start‑up

Closing

If you're ready to push boundaries in IT Operations and make a tangible impact, this is the role for you.