Lead Support Worker - Social Care

Home Group Limited; Newcastle upon Tyne; On-site; GBP 21,000 - 26,000; Full time

Job summary

A community-focused organization in Newcastle upon Tyne seeks a Lead Support Worker to empower customers with complex needs to live independently. You will coordinate support plans and assist with daily living activities. The role requires flexibility in working hours, ideally suited for someone passionate about care and inclusivity. Competitive pay includes additional benefits like health plans and extensive holidays.

Benefits

800+ discounts on shops and holidays

34 days leave including bank holidays

Paid time off for volunteering

Health cash plan covering dental and optical

Career development and training packages

Qualifications

• Experience in supporting individuals with complex needs.
• Ability to create and coordinate customer support plans.
• Skilled in risk assessments and support plans.

Responsibilities

• Create and coordinate customer support plans.
• Support customers with daily living activities.
• Complete risk assessments and support plans.
• Build meaningful relationships with customers.

Skills

Passionate about helping customers

Experienced in creating person-centred plans

Skilled in coordinating and assessing customer referrals

Confident working independently

Job description

Lead Support Worker

Pay £13.21 per hour (£25,838 p.a.) plus health cash plan and matching pension contribution.

Permanent, Full Time (37.5 hours per week)

Newcastle

Home, a place where you belong

Come and join a team that truly cares and empowers customers to live their best lives. You’ll help our customers who have complex needs build the skills they need to live independently. We provide accommodation for people who are homeless or who are at risk of homelessness in Cedar House (Byker) and Hawthorn House (Elswick Road), Newcastle.

By supporting our customers, you’ll also help make our service a great place to work, unleashing the potential of colleagues and delivering excellent outcomes.

What’s in it for you?

• 800+ discounts on shops, holidays, days out, tech and more
• 34 days leave, (including bank holidays and a “me day”)
• Paid time off for volunteering
• Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies
• Career path with development and an excellent training package

With all of our family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support, what’s not to love.

What you’ll do

• Create and coordinate customer support plans with the team.
• Cedar House: support up to 24 female residents in a supported accommodation setting. / Hawthorn House: hybrid role supporting 10 males onsite and 25 in community properties.
• Support customers with daily living; meals, shopping, budgeting, and tenancy management.
• Complete risk assessments, support plans, goal setting, and reviews.
• Take time for chats, collaboration, and meaningful support, no rushing between customers.

You bring

• Passionate about helping customers live their best lives with care and attention to detail.
• Experienced in creating person‑centred plans and guiding colleagues to follow them.
• Skilled in coordinating and assessing customer referrals.
• Confident working independently, staying calm under pressure, and showing resilience.

Stronger together

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

Job details

• Flexibility required to meet customer needs, including occasional changes to hours
• Rota‑based work including evenings and weekends, shared fairly across the team
• Regular daytime team meetings and training, even if you work nights
• Comfortable using technology for plans, learning, and communication
• Enhanced DBS required (we’ll cover the cost)

Find out more

Click APPLY NOW to see our Lead Support Worker Job Description (known internally as Support Coordinator) find out about us, for help to apply and our benefits. Roles can close early, so don’t wait. For reasonable adjustments email [e-mail].

Whilst we are very happy to consider your application for both services, because they are very different customers bases, you might want to indicate on your cover note which vacancy you are interested in. We can discuss this further with those who are shortlisted for an interview.