Lead Solutions Consultant

United States Digital Space LLC; Greater London; Hybrid; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation (equity if/as

Hybrid work model

Learning stipend

Health benefits

Job summary

Braze seeks a customer‑facing Solutions Consultant to join our elite team. You will harness storytelling and technical skills across SaaS, APIs, marketing automation, and analytics to guide customers through complex buying journeys.

Travel up to 40% to client locations is required. You will collaborate with Pre‑Sales, Sales, and Product teams to design compelling solutions and accelerate deals, while maintaining a strong customer‑centric mindset.

Qualifications

• Excellent written and verbal communication skills with strong follow-up.
• Team player with a collaborative mindset.
• High intellectual curiosity and willingness to learn.
• Experience selling into accounts with a sophisticated Pre-sales/Sales Engineering team.
• Domain knowledge in SaaS, Mobile, APIs, Marketing Automation, Direct Marketing or Marketing Analytics.

Responsibilities

• Collaborate across departments to support customers.
• Apply creative thinking to solve customer needs using our product capabilities.
• Be challenged and grow with leadership support.
• Travel up to 40% to client locations.

Skills

Communication

Team player

Intellectual curiosity

Pre-sales experience

SaaS knowledge

APIs

Marketing automation

Direct marketing

Marketing analytics

Programming HTML

Job description

At the company, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one‑of‑a‑kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If the company sounds like a place where you can thrive, we can’t wait to meet you.

This customer‑facing role is an opportunity to bring your passion for storytelling and technical skillset to our elite, customer‑facing Solutions Consulting team. Hone your skills as a Pre‑Sales Engineer, Solution Engineer, technical Solutions Consultant, Solution Architect, Customer Success Manager, or Software Engineer, along with a high level of curiosity about all things tech. You will expand your knowledge of B2C engagement marketing, mobile marketing automation, email, SMS, APIs, analytics, architecture design, and more.

This role will require some travel to client locations, at most 40% at peak times.

WHAT YOU CAN EXPECT

• Collaboration! Complete support of your teammates across all departments and a real “get it done” attitude for our customers.

• Creativity - encouraged. The company’s product encourages creative thinking when applying our robust capabilities to solve for customer needs.

• Intellectual Curiosity – stimulated. Opportunities to be challenged beyond your existing capabilities with the full support of your teammates and our leadership team.

WHO YOU ARE

• People say you’re a great communicator! You have exemplary written and verbal communication skills coupled with unparalleled follow up skills. You leave people with the impression that you are really listening to them and understand their problem.

• You’re known for being a “team player.” We just can’t emphasize this enough. You help others around you be better, while improving yourself.

• You demonstrate a high level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others.

• Experience selling into accounts with a sophisticated Pre‑sales Consulting or Sales Engineering team is required.

• You have domain knowledge of three or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Programming (even just HTML).

WHAT WE OFFER

*the company benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.*

From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work‑life harmony. the company offers benefits such as:

• Competitive compensation that may include equity

• Retirement and Employee Stock Purchase Plans

• Flexible paid time off

• Comprehensive benefit plans covering medical, dental, vision, life, and disability

• Family services that include fertility benefits and equal paid parental leave

• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend

• A curated in‑office employee experience, designed to foster community, team connections, and innovation

• Opportunities to give back to your community, including an annual company‑wide Volunteer Week and donation matching

• Employee Resource Groups that provide supportive communities within the company

• Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT the company

the company is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. the company helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the the company Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross‑channel messaging and journey orchestration to Al‑powered decisioning and optimization, the company enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.

The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026. the company was also named a 2026 Best Places to Work by Built In, a 2025 America’s Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®. the company is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.

The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

the company IS AN EQUAL OPPORTUNITY EMPLOYER

At the company, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with the company, we want you to feel comfortable showcasing what makes you *you*.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.

OUR AI-POWERED the company RECRUITMENT PROCESS

At the company, we’re committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most — the person behind each application — we use AI‑assisted tools at certain stages of our recruitment process.

This includes…etc

Depending on where you are located, you may have the right to request further information about how AI is used in our recruitment process, to opt out of AI‑assisted review, to request a