Lead Solution Engineer

Salesforce.com, Inc.; City of Westminster; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading tech company in the UK is looking for a Lead Solution Engineer to provide expertise in B2C digital commerce. This role involves translating customer requirements into innovative solutions, leading discovery sessions, and delivering compelling demonstrations. The candidate should have significant experience with digital commerce platforms and strong communication skills. Join a company that values AI-driven innovation and teamwork.

Qualifications

• Significant hands-on experience with B2C digital commerce platforms.
• Strong understanding of commerce and OMS processes.
• Demonstrated ability to build tailored live demonstrations in customer-facing settings.
• Collaborative, team-oriented mindset with a proactive work style.

Responsibilities

• Act as the primary technical and functional advisor for B2C Commerce.
• Lead discovery sessions to uncover customer business objectives.
• Translate requirements into high-quality solution architectures.
• Design and customise B2C Commerce demos.
• Deliver executive-level presentations and product demonstrations.

Skills

B2C digital commerce platforms

Frontend Development (JavaScript, React, HTML, CSS)

Solution architecture

Technical consulting

Communication skills

Tools

Salesforce B2C Commerce

SAP Commerce

Adobe Commerce/Magento

Shopify

Job description

Responsibilities

• Act as the primary technical and functional advisor for B2C Commerce in strategic sales cycles, supporting enterprise customers across multiple industries.
• Lead discovery sessions to uncover customer business objectives, technology landscapes, and pain points.
• Translate business requirements into high‑quality solution architectures and implementation roadmaps.
• Design, configure, and customise B2C Commerce demos, including storefront experiences, product catalogs, checkout flows, and OMS integrations.
• Collaborate closely with Product Management, Industry Specialists, and Partner Ecosystem to ensure alignment and deliver an optimal solution recommendation.
• Deliver executive‑level presentations and product demonstrations clearly articulating value and differentiation.
• Guide customers through Commerce Cloud best practices, reference architectures, and implementation considerations.
• Act as a mentor and technical escalation point for junior solution engineers.
• Maintain and expand deep knowledge of commerce, order management, and digital experience solution patterns and market trends.
• Contribute to reusable demo assets, internal enablement, and continuous improvement of the commerce pre‑sales motion.

We are seeking a Lead Solution Engineer with strong technical expertise in digital commerce. This role requires a blend of technical depth, solution design skills, and business acumen to translate customer goals into innovative, scalable solutions.

The ideal candidate brings a background in software development, solution architecture, or technical consulting within the e‑commerce domain, with hands‑on experience implementing or integrating enterprise commerce platforms. Experience with Salesforce B2C Commerce (formerly Demandware) is a plus, but not required. In this role, you’ll collaborate closely with Account Executives and cross‑functional teams to understand customer requirements, design robust solution architectures, and deliver compelling demonstrations and proofs of concept. You should be comfortable exploring APIs, configuring platforms, and communicating technical concepts clearly to both technical and business audiences. Candidates with experience in Salesforce technologies or comparable enterprise commerce platforms—such as Adobe Commerce, SAP Commerce Cloud, Commercetools, or Shopify—are strongly encouraged to apply.

Required Qualifications

• Significant hands‑on experience with B2C digital commerce platforms (Salesforce B2C Commerce highly preferred; SAP Commerce, Adobe Commerce/Magento, Shopify, etc. also considered).
• Strong understanding of commerce and OMS processes, including:
  • Product catalog & pricing models
  • Promotions, personalisation, and search
  • Checkout, payment, tax, and fulfilment
  • Order lifecycle and distributed order management
• Frontend Development hands‑on experience (JavaScript, React, HTML, CSS) is highly valued.
• Background in solution architecture, technical consulting, or pre‑sales roles.
• Demonstrated ability to build and deliver tailored live demonstrations in customer‑facing settings.
• Strong communication, storytelling, and executive presentation skills.
• Ability to simplify complex technical concepts and lead stakeholders through solution tradeoffs.
• Collaborative, team‑oriented mindset with a proactive, self‑directed work style.

Preferred Qualifications

• Experience across the broader Salesforce Customer 360 (Service Cloud, Marketing Cloud, Order Management, Experience Cloud, MuleSoft, Data Cloud).
• Familiarity with headless commerce patterns, APIs, microservices, and modern UI frameworks.
• Prior experience at a SaaS vendor, system integrator, or digital agency.
• Salesforce Certifications (e.g., B2C Commerce Developer/Architect, Solution Architect, or Application Architect).

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.

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