Lead , SMB Outbound Sales

PayPal, Inc.; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

PayPal in London seeks a results-driven hunter team coach for SMB merchant acquisition. You’ll drive new logo acquisition targets while improving lead quality, conversion, and handoffs to Account Management.

This player-coach role carries a quota and partners across the business to optimise the path from lead to merchant handoff. You’ll also coordinate with partners, demand generation, DBM and sales teams to boost lead volume and quality.

Qualifications

• 5+ years relevant experience and a Bachelor’s degree OR any equivalent combination of education and experience.

Responsibilities

• Lead functional projects and programs that drive business improvements.
• Coach Hunters and Account Executives on live opportunities and development needs.
• Review pipeline, forecast data and identify obstacles to improve results.
• Partner with cross‑functional teams to analyze trends and implement solutions.
• Support smooth handoff from lead to merchant onboarding.

Skills

New-business sales

Merchant acquisition

Coaching

Pipeline management

Cross-functional collaboration

Education

Bachelor’s degree

Job description

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary

Behind every new SMB merchant we win is a Hunter team that’s coached to close. You’ll coach a market Merchant Attach Hunter team, delivering new‑logo acquisition targets while continually improving lead quality, conversion, productivity and handoff to Account Management. It’s as much about coaching people as it is about the numbers on the board.

This is a player‑coach role with no direct reports. You’ll carry a quota. You’ll work alongside Hunters on priorities, pipeline and opportunities, helping the team improve lead quality, conversion and productivity. You’ll also partner with teams across the business to make the path from lead to merchant handoff work better.

Job Description

Essential Responsibilities

• Lead functional projects and programs that drive business or process improvements.


• Identify issues and recommend best practices based on specialized expertise.


• Partner with cross‑functional teams to analyze business trends and implement solutions.


• Contribute to the development and execution of strategic initiatives within the sales function.


• Monitor and evaluate the effectiveness of sales processes and make recommendations for enhancements.

Minimum Qualifications

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications

What you’ll do

• Contribute directly to market acquisition goals and model effective lead qualification, value communication and closing.


• Coach Account Executive Hunters at all levels through focused, practical guidance on live opportunities and individual development needs.


• Review pipeline, conversion and forecast data to identify obstacles, improve follow‑through and set clear priorities.


• Work with Partner, demand generation, DBM and sales teams to improve lead volume, quality and allocation.


• Improve qualification and handoff processes, then assess whether the changes lead to better outcomes.


• Partner with Account Management to support a smooth handoff for newly acquired merchants.

What you’ll bring

• 5+ years of relevant experience and a bachelor’s degree, or an equivalent combination of education and experience.


• Experience in new‑business sales, merchant acquisition or another target‑driven commercial role.


• A hands‑on coaching approach: you can identify what is holding performance back and offer specific, useful guidance.


• Confidence using pipeline and conversion data to assess performance, test assumptions and improve results.


• The ability to build productive relationships across commercial, partner and operational teams.


• A practical approach to improving sales processes and measuring their impact.

Preferred qualifications

• Experience in a partner‑led, channel or platform sales environment.


• Experience helping a sales team improve acquisition performance, whether through formal coaching or day‑to‑day leadership.

Subsidiary

PayPal

Travel Percent

0

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one‑time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal’s balanced hybrid work model offers 3 days in the office for effective in‑person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice‑based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Who We Are

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail].

Belonging at PayPal

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.