Lead Service & Front Desk Manager – Auto

Jago Consultants; Maidstone; On-site; GBP 27,000 - 33,000; Full time

Job summary

A leading motor garage in Maidstone is looking for an experienced Assistant Service Manager / Service Reception Manager. You will oversee the service department in the absence of the service manager, lead a passionate team, and ensure high-quality customer service. The ideal candidate has a minimum of 3 years' experience in a similar role and is capable of resolving customer concerns effectively. Competitive salary offered with opportunities for career advancement.

Qualifications

• Minimum of 3 years experience in a similar role.
• Proven ability to lead and motivate a team.
• Strong customer service skills.

Responsibilities

• Lead by example and motivate the service team.
• Resolve staff and customer concerns.
• Oversee Service Department operations in the manager's absence.
• Challenge and drive front-of-house performance.
• Ensure vehicle health checks are completed correctly.

Skills

Team leadership

Customer service

Performance management

Job description

A leading motor garage in Maidstone is looking for an experienced Assistant Service Manager / Service Reception Manager. You will oversee the service department in the absence of the service manager, lead a passionate team, and ensure high-quality customer service. The ideal candidate has a minimum of 3 years' experience in a similar role and is capable of resolving customer concerns effectively. Competitive salary offered with opportunities for career advancement.