Lead Service Experience Designer

LSEG; Greater London; On-site; GBP 55,000 - 85,000; Full time

Benefits offered by this job

Healthcare

Retirement planning

Paid volunteering days

Wellbeing initiatives

Job summary

LSEG in Greater London is seeking a Lead Experience Designer to enhance customer journeys within its digital ecosystem. This role will involve leading strategic experience initiatives and collaborating with various teams to deliver user-centred designs.

The ideal candidate will possess a Bachelor's degree, strong design skills, and the ability to work in a fast-paced environment. Comprehensive benefits include healthcare and wellbeing initiatives.

Qualifications

• Passionate self-starter with strong collaboration skills.
• Expertise in service design and user experience principles.
• Excellent communication skills for storytelling.

Responsibilities

• Deliver innovative user experiences across digital platforms.
• Advocate for user experience in team discussions.
• Create detailed designs, wireframes, and prototypes.

Skills

User-centred design principles

Stakeholder management

Agility in team environments

Communication and storytelling

Proficiency in Figma

Education

Bachelor's degree in a relevant field

Job description

About the role

The LSEG Design UX team is looking for a talented Lead Experience Designer to create simple and beautiful customer journeys and UX experiences for LSEG’s digital ecosystem. The role involves leading and delivering strategic, LSEG‑wide customer experience initiatives, collaborating with product owners, technical architects, and technology partners, and mixing quantitative analysis with qualitative feedback to drive user‑centred designs.

Responsibilities

• Deliver innovative, end‑to‑end service user experiences across LSEG’s digital enterprise experiences.
• Inspire and provide creative designs that are beautiful, clear, useful, easy‑to‑use, innovative, and efficiently built.
• Serve as an advocate for user experience in discussions with business teams, development teams, and leadership.

Qualifications

• Passionate, motivated, curious self‑starter with a strong collaborative nature.
• Comfortable standing by concepts and also navigating a way forward through shared goals.
• Expertise in turning concepts into customer journeys, wireframes, interactive prototypes, detailed design screens, and break‑points for an agile team environment.
• Advanced stakeholder management and workshop leadership over several months of in‑depth service design development.
• Strong blend of qualitative and quantitative feedback in design decisions.
• Expertise in user design principles, information architecture, heuristic analysis, and search experiences.
• Excellent written and verbal communication, with captivating storytelling skills.
• Deep knowledge of user‑centred design principles applied throughout design work.
• Flamboyance (or quiet confidence) in Figma.
• Agility in working within a multi‑discipline team to achieve great solutions.
• Bachelor’s degree or equivalent experience in Service Design, Interaction Design, Information Design, Product Design, or related fields.

Additional skills we might also want to hear about

• Organised and detail‑oriented.
• Maintains high design standards in a lean, fast‑paced environment.
• Inclusive approach to design with empathy and accessibility.
• Engaged with data‑first personas and eager to use them to drive impact.
• Knows definition of ready and effective sizing techniques.

Career Stage

Manager

Benefits & Support

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives.

Equal Opportunities Statement

We are proud to be an equal opportunities employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy, disability, or any other basis protected under applicable law. We are committed to providing reasonable accommodation for applicants and employees with religious or medical needs.