Lead Service Desk Engineer

VIQU IT; City Of London; Hybrid; GBP 42,000 - 50,000; Full time

Job summary

A growing construction company is seeking a Lead Service Desk Engineer to manage a team of support engineers and provide second and third-line IT support. The ideal candidate will have managerial experience, strong knowledge of the Microsoft technology stack, and Azure administration skills. This role requires working three to four days a week in London, with occasional travel to customer sites.

Benefits

Competitive salary

Referral bonus up to £1,000

Qualifications

• Experience leading a team of IT support engineers and managing KPIs.
• Strong familiarity with Microsoft technologies and frameworks.
• Prior experience in deploying and managing Azure environments.

Responsibilities

• Provide second and third line support to users.
• Ensure timely completion of support tickets by the team.
• Manage IT projects independently.

Skills

Managerial IT support experience

Microsoft technology stack knowledge

Azure environment administration

ITIL framework knowledge

Security/CompTIA certifications

Tools

Microsoft Defender

Intune

O365

Windows Servers

Azure

Job description

Lead Service Desk Engineer

London

Up to £50,000 per annum

VIQU have partnered with a growing construction company who are seeking a Lead Service Desk Engineer to lead a team of support engineers and provide technical second- and third-line support.

The role requires the candidate to work three four days a week in the office whilst occasionally travelling to customer sites when required.

Duties of the Lead Service Desk Engineer:

• Provide second and third line IT support.
• Lead a team of two IT support engineers, ensuring tickets are being completed in a timely manner and KPI s/SLA s are adhered to.
• Independently manage IT projects.
• Utilise Microsoft Defender for security monitoring.
• Manage Windows Servers, Intune, O365, and Azure infrastructure.
• Deploy Azure environments.
• Configure and maintain equipment.

Experience required for the Lead Service Desk Engineer:

• Experience within a managerial/lead IT support role, administering KPI s and SLA s.
• Experience across the Microsoft technology stack Defender, Intune, M365, Windows servers ect.
• Previous experience administering an Azure environment (Azure Virtual Desktop, Entra ID ect.).
• Knowledge of the ITIL framework.
• Desirable: Experience with Dynamics 365 Business Central, and security/CompTIA certifications.

Apply now to speak with VIQU IT in confidence. Or reach out to Jack McManus via the VIQU IT website.

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