Lead Service Designer - Transforming Public Sector UX

Career Choices Dewis Gyrfa Ltd; Cardiff; On-site; GBP 62,000 - 82,000; Full time

Job summary

A UK-based government department is seeking a Lead Service Designer to enhance user experiences by identifying service gaps and opportunities. The role involves advocating for user needs, leading communication with stakeholders, and creating strategies to improve service design. Candidates should possess strong analytical and communication skills, alongside expertise in service design. This position offers a competitive salary and encourages a user-centric approach to design work.

Qualifications

• Ability to analyse user needs and advocate for service design.
• Experience in leading and mentoring design teams.
• Strong communication skills to convey complex ideas.

Responsibilities

• Understand and advocate for user needs in service design.
• Lead communication with stakeholders to define user journeys.
• Create high-quality deliverables like personas and experience maps.
• Identify opportunities for improvement and cost-saving.

Skills

User-centred design

Service design expertise

Stakeholder engagement

Prototyping

Analytical skills

Communication skills

Job description

A UK-based government department is seeking a Lead Service Designer to enhance user experiences by identifying service gaps and opportunities. The role involves advocating for user needs, leading communication with stakeholders, and creating strategies to improve service design. Candidates should possess strong analytical and communication skills, alongside expertise in service design. This position offers a competitive salary and encourages a user-centric approach to design work.