Lead Service Designer – Digital Transformation (Edinburgh, Hybrid)

Pontoon; Scotland; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A major financial services organization is seeking a Senior Service Designer to lead the creation of user-centered digital experiences. The candidate will work within agile teams, participate in workshops, and collaborate with diverse stakeholders. Responsibilities include mapping user journeys, leading design decisions, and mentoring others. This role is well-suited for a proactive professional passionate about enhancing design maturity in a transformative environment. A competitive day rate and hybrid working model are offered.

Qualifications

• Proven experience as a Service Designer, ideally in a digital transformation context.
• Strong relationship-building skills and ability to work with senior stakeholders.
• Experience applying research methods to inform design decisions.

Responsibilities

• Lead the creation of seamless digital experiences across various initiatives.
• Work effectively within agile teams to define scope and visualize outcomes.
• Facilitate workshops and discussions to ensure clarity and direction.

Skills

User-centred design

Journey mapping

Service blueprinting

Design thinking

Stakeholder management

Coaching and mentoring

Job description

A major financial services organization is seeking a Senior Service Designer to lead the creation of user-centered digital experiences. The candidate will work within agile teams, participate in workshops, and collaborate with diverse stakeholders. Responsibilities include mapping user journeys, leading design decisions, and mentoring others. This role is well-suited for a proactive professional passionate about enhancing design maturity in a transformative environment. A competitive day rate and hybrid working model are offered.