Lead Service Designer, Digital CX & Customer Journeys

Sky; Orsett; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading media and entertainment company is looking for a Lead Service Designer to join their digital customer experience team. In this role, you will be responsible for designing exceptional customer journeys and service models. You will lead teams in developing strategies that align with the company's goals and respond to diverse customer needs. This position offers flexible working options and the opportunity to impact customer satisfaction positively.

Qualifications

• Proven experience in service design with a strong portfolio of successful projects.
• Ability to translate complex problems into user-centric solutions.
• Strong leadership skills, with experience guiding design teams in a collaborative environment.

Responsibilities

• Lead a team of service designers to enhance customer journeys.
• Drive strategic service design to align with business objectives.
• Contribute to customer experience strategy and performance.

Skills

Service Design

Agile methodologies

Customer Journey Mapping

Job description

A leading media and entertainment company is looking for a Lead Service Designer to join their digital customer experience team. In this role, you will be responsible for designing exceptional customer journeys and service models. You will lead teams in developing strategies that align with the company's goals and respond to diverse customer needs. This position offers flexible working options and the opportunity to impact customer satisfaction positively.