Lead Retail Sales Advisor – Paint & Decor

Brewers Decorator Centre; Wolverhampton; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Pension

Life assurance

Staff discounts

Holiday entitlement

Employee benefits

Job summary

Brewers Decorator Centre in Wolverhampton is seeking a Senior Retail Sales Advisor to join our store team. You will help keep the branch running smoothly, support the Branch Manager, and deliver outstanding customer service to homeowners and tradespeople.

This 40-hour week covers Monday to Friday with Saturdays on a rota; the role offers a competitive £29,500 per annum, pension, and a range of benefits. Experience in retail and a proactive, team-based approach are valued, with full training

Qualifications

• Experience in a retail environment, ideally in a team leader or supervisory role.
• Exceptional customer service and communication skills.
• Highly motivated with the drive to succeed and do a great job.
• Approachable, possessing an open and friendly personality - happy to help both customers and colleagues.
• The ability to motivate and inspire colleagues to achieve the highest level of customer service.
• Enjoys working and supporting a team, but can be relied upon to work as an individual at all times.
• Ideally lives within a close proximity to the store to be able to respond to potential alarm calls out of hours.
• An interest in our industry would be advantageous but not essential as product training will be given.

Responsibilities

• Assist the Branch Manager with developing the branch and the team including deputising in their absence.
• Provide exceptional service to customers in branch, to deliver upon our reputation for quality Brewers service.
• Have keyholder responsibilities, cashing up and associated supervisory tasks.
• Allocate work to the team, keeping them motivated and driven.
• Use product knowledge to provide recommendations and help customers find the best product for their needs.
• Planning and agreeing sales forecasts with the Branch Manager in line with Company targets.
• Ensuring orders and enquiries are dealt with and followed up on promptly.
• Mix paint for Customers, process specialist orders, and request special stock within the Branch network.
• Build relationships with customers to fully identify their needs and allow us to provide a comprehensive service.
• Promote seasonal and special items, including merchandising goods in-store to increase visibility and sales.
• Assisting with stock maintenance in the branch.

Skills

Retail experience

Team leadership

Customer service

Communication skills

Motivated

Job description

Brewers Decorator Centre in Wolverhampton is seeking a Senior Retail Sales Advisor to join our store team. You will help keep the branch running smoothly, support the Branch Manager, and deliver outstanding customer service to homeowners and tradespeople.

This 40-hour week covers Monday to Friday with Saturdays on a rota; the role offers a competitive £29,500 per annum, pension, and a range of benefits. Experience in retail and a proactive, team-based approach are valued, with full training