Lead Resident Liaison Officer - Social Housing

Approach Personnel Ltd; Tyseley; On-site; GBP 45,000; Full time

Job summary

A leading social maintenance contractor in the UK is seeking an experienced Resident Liaison Officer to join their Birmingham office. This role involves overseeing communication between residents and project managers regarding refurbishment projects. Ideal candidates will have customer service experience in the housing sector and strong communication skills. The position offers a salary of up to £45,000 plus car allowance and bonus incentives.

Benefits

Basic salary up to £45,000

Car allowance of £5,250

Yearly bonus incentives

Access to employee assistance program

Qualifications

• Experience as a Resident Liaison Officer or in a customer-facing role within any housing sector.
• Strong communication and interpersonal skills.
• Understanding of kitchen and bathroom refurbishment works.

Responsibilities

• Provide residents with timely updates related to refurbishment works.
• Conduct pre-start visits to explain the scope of works.
• Manage complaints and resolve issues sensitively.
• Organise and attend resident meetings.

Skills

Customer-first approach

Strong communication skills

Interpersonal skills

Job description

Are you an experienced Customer Service professional with a background in the new build housing / social housing sector? Approach Personnel are proud to be partnered with one of the UK's largest social maintenance contractors in the UK, who are currently on the look out for an experienced Resident Liaison Officer / Senior Resident Liaison Officer in refurbishment projects to join them on a permanent basis out of their Birmingham office. As a Lead Resident Liaison Officer, you will be responsible for overseeing communication between residents, site teams and project managers, with regards to ongoing works.

What's in it for you?

• Basic Salary of up to £45,000 (DOE)
• Car Allowance of £5,250
• Yearly bonus incentives
• Access to an online discounts portal, employee assistance program & much more!

What are we looking for?

• Experience as a Resident Liaison Officer or in a customer-facing role within any housing sector.
• Strong communication and interpersonal skills, with a customer-first approach.
• Understanding of kitchen and bathroom refurbishment works.
• Experience working in occupied social housing environments.

Key Responsibilities

• Provide residents with timely updates, letters, and access schedules related to kitchen and bathroom refurbishment works.
• Conduct pre-start visits to explain the scope of works and answer resident queries.
• Manage complaints and resolve issues sensitively and professionally.
• Organise and attend resident meetings, open days, and progress updates.
• Ensure residents are aware of health and safety procedures and property access needs.
• Support vulnerable residents and ensure special requirements or adjustments are considered.

IF THIS IS YOU, WHY NOT APPLY NOW