Lead Resident Liaison Officer - Community Regeneration

Carrington West; England; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A leading housing service provider in the United Kingdom is seeking an experienced Lead Resident Liaison Officer. This role is crucial in supporting residents during large-scale regeneration projects. Candidates should have at least 5 years of experience in housing management, excellent communication skills, and a strong understanding of tenancy processes. The position requires at least one day a week on-site work for resident engagement.

Qualifications

• Minimum 5 years experience in housing management or resident liaison.
• Strong understanding of tenancy management and decant processes.
• Excellent communication skills with residents.

Responsibilities

• Act as the key point of contact for residents.
• Provide advice on rehousing and tenancy management.
• Manage and maintain records of resident interactions.

Skills

Housing management

Community engagement

Communication skills

Interpersonal skills

IT proficiency

Tools

Housing management systems

Microsoft Office

Job description

We're recruiting an experienced and proactive Lead Resident Liaison Officer to join a forward-thinking housing service delivering large-scale regeneration and community improvement programmes. This is a new position and an exciting opportunity for someone passionate about housing, community engagement, and supporting residents through change. You'll play a pivotal role in ensuring that residents are well-informed, supported, and actively involved throughout the regeneration process, while helping to deliver sustainable neighbourhoods and excellent housing outcomes. The role will require at least 1 day a week on site for meetings and resident engagement.

The Role

• Act as the key point of contact for residents affected by regeneration or redevelopment programmes, ensuring they are fully supported throughout the process.
• Provide clear and empathetic advice to tenants and leaseholders on decanting, rehousing, and tenancy management matters.
• Work closely with Housing Officers, Development teams, and contractors to coordinate communication, ensure access arrangements, and resolve resident concerns.
• Support the delivery of community engagement initiatives, consultation events, and meetings, ensuring residents' views are captured and represented.
• Manage and maintain accurate records of resident interactions, moves, and rehousing plans using housing management systems.
• Conduct home visits and estate inspections, identifying and escalating any issues around property condition, tenancy sustainment, or neighbourhood concerns.
• Collaborate with internal and external partners to support social value delivery, community initiatives, and resident wellbeing programmes.
• Provide practical advice and assistance to residents on housing options, benefits, and other available support services.
• Support with decant management, including temporary moves, home loss payments, disturbance allowances, and liaising with contractors.
• Ensure all communication is professional, consistent, and aligned with project timelines and objectives.

Key Requirements

• Minimum 5 years demonstrable experience in housing management, regeneration, or resident liaison roles within local government, housing associations, or similar settings.
• Strong understanding of tenancy management, decant processes, and community engagement.
• Excellent communication and interpersonal skills, with the ability to build trust and rapport with residents during periods of change.
• Confident managing sensitive conversations and maintaining professionalism under pressure.
• Good knowledge of housing legislation, allocations, and tenancy sustainment principles.
• Ability to manage a varied workload, prioritise effectively, and meet deadlines in a fast-paced environment.
• IT proficient, with experience using housing management systems and Microsoft Office tools.
• A full UK driving licence and access to a vehicle is preferred, as estate-based work will be required.

What You Need to Do Now

If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today.

If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

Footnote

If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.

Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market.

For more information, call Zubair at Carrington West on 02393 876065.

By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.