Lead Receptionist

Market Street Health Group; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A health organization in London is seeking a Lead Receptionist for a senior front of house role combining reception duties and team leadership. This position requires strong communication, organizational, and problem-solving skills. You will oversee daily operations, manage a team of Receptionists, and act as the first point of contact for operational queries. Flexibility and adaptability in a busy environment are essential. Apply online only. Closing date is January 11, 2026.

Qualifications

• Experience in a front of house role is necessary.
• Ability to train junior staff and manage operations.
• Flexibility to adapt to changing environments.

Responsibilities

• Act as the first point of contact for operational queries.
• Oversee daily operations and ensure excellent customer service.
• Implement service improvements and manage team of receptionists.

Skills

Strong communication skills

Organisational skills

Problem-solving skills

Job description

The LeadReceptionist is a senior front of house role that combines traditionalreception duties with team leadership, overseeing other Receptionists, managingdaily operations and ensuring excellent customer service in a busy environment.The job requires strong communication, organisational and problem-solvingskills. The Lead Receptionist will act as the first point of contact firoperational queries, train junior staff and implement service improvementsbridging the gap between administrative tasks and supervisoryresponsibilities.

Please apply online only.

For informal queries please call 020 8548 2210 oremail [e-mail]

Closing Date: 11/01/2026

If you do not hear from us within 4 weeks of closingdate you can assume you have not been successful on this occasion.

Main duties of the job

Please see attached Job Description.

This Job Description may change as the practice develops. Flexibility, ability to work in a changingenvironment and to be innovative is important.

About us

PRACTICE PROFILE

Market Street Health Group issituated in Newham, one of the poorer areas of London. As a result, our patients tend tohave more health needs and often make more visits to see their doctor than theaverage. We have a higher than average representation of the under 16s and theelderly. Newham is a multiracial areawith 50% of the population being from diverse ethnic backgrounds. As a practice we are one of the highest usersof the local advocacy service.

Newham has over 60practices. We are one of the largerpractices in Newham with over 12 thousand patients, 5 GPs,1 Salaried GP, 1 doctors in training, 3 Clinical Pharmacists. A nursing team of3 including 1 Senior Practice Nurse and 2 Health Care Assistants. We have a health visitor and district nurseteam, a midwife attached to thepractice.

The clinical team is supportedby the Practice Manager, a team of 8 Receptionists, 3 Secretaries managed bya Senior Secretary, a Medical Records Clerk, 2 Administrators and a FacilitiesManager. We also have admin apprentices.

Please see attached for full Practice profile.

Job responsibilities

Please see attached - the Job Description may change as the practice develops. Flexibility, ability to work in a changingenvironment and to be innovative is important.