Lead Quality Control Engineer- Pub Sec

Lumen Technologies; Ash Vale; Hybrid; GBP 78,000 - 114,000; Full time

Job summary

Lumen Technologies is seeking a Field Engineering Quality Control Engineer to oversee quality assurance for a Government Program. You will coordinate audits, inspections, and corrective actions, acting as the liaison between customer QC and internal engineering teams.

The role requires technical leadership, documentation review, and travel up to 50%. A TS/SCI clearance is preferred and a related engineering degree is required.

Qualifications

• Bachelor's degree in engineering, telecom, IT or related field, or equivalent experience.
• Experience with telecom Inside Plant infrastructure, design and installation methods.
• Experience supporting site surveys, ISP design, equipment installation.
• Strong organizational skills to manage multiple projects and priorities.
• Proficiency in MS Word, Excel, Visio, PowerPoint and related apps.
• Valid driver’s license and willingness to travel up to 50%.
• Active TS/SCI security clearance.

Responsibilities

• Serve as primary interface between customer QC reps and internal engineering teams.
• Lead site inspections, audits and corrective actions to meet standards.
• Coordinate quality control site visits to customer network locations and Lumen facilities.
• Prepare and submit redline revisions for accurate final records.
• Review As-Built docs for accuracy and compliance.
• Track and report corrective actions to management and customers.
• Drive continuous improvement in installation quality and customer satisfaction.
• Ensure compliance with customer requirements and industry standards.

Skills

QA/QC Management

Field Engineering

Technical Documentation

Process Improvement

Technical Communication

Cross-Functional Leadership

Education

Bachelor's degree in engineering or related

Tools

MS Word

Excel

Visio

PowerPoint

Job description

Location: WORKS FROM HOME, VA, US WORKS FROM HOME, AZ, US WORKS FROM HOME, CA, US WORKS FROM HOME, NE, US WORKS FROM HOME, NC, US WORKS FROM HOME, CO, US

Company: Lumen Technologies

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

The Role

The Field Engineering Quality Control Engineer is responsible for overseeing and managing quality assurance processes that support Field Engineering organizations within a specific Government Program. This role serves as the primary liaison between the internal program Quality Control representative, customer Quality Control organizations, and internal engineering teams, ensuring all infrastructure projects meet established engineering standards, customer requirements, and operational objectives.

Acting as the first-line point of contact for the internal program Quality Control representative and customer Quality Control personnel, the Field Engineering Quality Control Engineer provides technical leadership, facilitates inspections and audits, drives corrective actions, and ensures the accuracy of project documentation.

The Main Responsibilities

Key Responsibilities

• Serve as the primary interface between customer Quality Control representatives and internal engineering organizations regarding infrastructure quality and compliance.
• Establish and maintain strong working relationships with customer QC teams to ensure alignment on standards, expectations, inspection requirements, and resolution of quality concerns.
• Provide technical guidance and subject matter expertise to customer representatives during site evaluations, audits, and inspections.
• Schedule, coordinate, and facilitate quality control site visits to customer network locations and Lumen facilities.
• Lead pre-inspection and deployment readiness meetings to ensure customer QC personnel understand site configurations, engineering standards, and project scope.
• Assist field teams with real‑time identification and resolution of quality issues whenever practical to minimize project delays and rework.
• Partner with Field Engineering leadership teams to develop, review, and enhance quality control procedures, standards, and best practices.
• Drive continuous improvement initiatives focused on improving installation quality, operational consistency, and customer satisfaction.
• Identify recurring quality trends and systemic issues, recommending corrective and preventive actions to reduce future deficiencies.Document inspection findings, deficiencies, and compliance risks to Field Engineering Management and applicable stakeholders.
• Coordinate follow-up activities and final inspections to ensure deficiencies are resolved and quality standards are met prior to project closure.
• Track corrective actions through completion and provide status reporting to management and customer representatives.
• Review and validate As-Built documentation to ensure accuracy, completeness, and compliance with final site conditions.
• Prepare and submit redline revisions to support the creation of accurate final engineering records.
• Ensure compliance with customer requirements, corporate standards, engineering specifications, and applicable industry best practices.

What We Look For in a Candidate

• Quality Assurance and Quality Control Management
• Field Engineering and Infrastructure Deployment
• Technical Documentation Review and Validation
• Process Improvement
• Technical Communication and Reporting
• Cross-Functional Leadership and Collaboration

Minimum Qualifications

• Bachelor’s degree in engineering, telecommunications, information technology, or a related technical discipline, or an equivalent combination of education and relevant professional experience.
• Demonstrated technical experience with telecommunications Inside Plant infrastructure, design principles, construction practices, and installation methods.
• Experience supporting site surveys, ISP design, equipment installation, and infrastructure implementation.
• Strong organizational skills and demonstrated ability to manage multiple projects, priorities, schedules, and deliverables.
• Proficiency in Microsoft Word, Excel, Visio, PowerPoint, and related business applications.
• Current, valid driver’s license.
• Active TS/SCI security clearance.
• Ability and willingness to travel up to 50%.

Preferred Qualifications

• BICSI Registered Communications Distribution Designer certification.
• Project Management Professional certification.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

$103,711 - $138,281 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$108,896 - $145,195 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$114,082 - $152,109 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job‑related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case‑by‑case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

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The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

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Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.