Lead Project & Program Manager: Delivery and Portfolio Office Enablement and Medical Device Enablement

Wolters Kluwer; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

Wolters Kluwer Health is seeking a seasoned Lead Project & Program Manager to drive cross-functional initiatives that enable the development, launch, and sustained delivery of medical device products across Quality, Regulatory, Clinical, Operations, Product, and Technology.

You will build integrated plans, manage risks and dependencies, report at executive level, support change management, and continuously improve planning processes to raise delivery performance in a highly regulated environment.

Qualifications

• Significant experience leading complex project and program management initiatives within large, cross-functional, matrixed organizations.
• Proven experience delivering business transformation, operational excellence, or enterprise change programs.
• Experience working in regulated industries such as medical devices, life sciences, healthcare, or pharmaceuticals.

Responsibilities

• Lead and manage a portfolio of medical device enablement programs across multiple cross-functional workstreams.
• Develop and maintain comprehensive project plans defining scope, timelines, governance, resources, risks, dependencies, and success metrics.
• Drive QMS migration, enhancement, and optimization initiatives with organizational readiness and user adoption.
• Collaborate with Quality, Regulatory, Clinical, Operations, Product, Commercial, and Technology teams to align program execution with objectives and regulatory requirements.
• Facilitate cross-functional planning, requirements gathering, prioritization, decision-making, and issue-resolution in a complex matrix environment.
• Prepare and deliver executive-level reporting, portfolio updates, risk assessments, and decision-support materials for senior leadership.

Skills

Strategic program leadership

Stakeholder management

Change management

Risk & dependency management

Continuous improvement

Executive communication

Regulatory & quality awareness

Agile delivery practices

Education

Bachelor’s degree in Business, Engineering, Life Sciences, Healthcare

Job description

About the Role

Wolters Kluwer Health is seeking a highly experienced Lead Project & Program Manager to drive complex, cross-functional initiatives that enhance the organization's capability to develop, launch, and sustain medical device products. This role will oversee a strategic portfolio of enablement programs spanning Operations Enablement, Quality, Regulatory Affairs, Clinical, Operations, Product, Commercial, and Technology functions. The successful candidate will be responsible for building and executing integrated project plans, aligning stakeholders across the business, managing risks and dependencies, and ensuring successful adoption of new processes, systems, and ways of working. A key objective of this role is to continuously improve the organization's medical device delivery capabilities while maintaining the highest standards of quality, compliance, and operational readiness.

Key Responsibilities

• Lead and manage a portfolio of medical device enablement programs, coordinating multiple cross-functional workstreams, dependencies, milestones, and outcomes.
• Develop and maintain comprehensive project plans that clearly define scope, timelines, governance structures, resource requirements, risks, dependencies, and success metrics.
• Drive Quality Management System (QMS) migration, enhancement, and optimization initiatives, ensuring organizational readiness, training effectiveness, stakeholder alignment, and user adoption.
• Collaborate closely with Quality, Regulatory Affairs, Clinical, Operations, Product, Commercial, and Technology teams to align program execution with business objectives and regulatory requirements.
• Facilitate cross-functional planning, requirements gathering, prioritization, decision-making, and issue-resolution activities across a complex matrix organization.
• Prepare and deliver executive-level reporting, portfolio updates, risk assessments, and decision-support materials for senior leadership.
• Proactively manage project constraints, including budget, resources, timelines, operational impacts, and regulatory considerations.
• Identify and implement opportunities to improve planning processes, execution discipline, governance, handoffs, and continuous improvement practices throughout the medical device lifecycle.
• Support organizational change management efforts, driving adoption of new processes, quality standards, tools, and operating models.
• Foster a culture of accountability, collaboration, continuous improvement, and operational excellence.

Required Qualifications

• Education Bachelor's degree in Business, Engineering, Life Sciences, Healthcare, or a related discipline is preferred. Advanced degree is a plus.
• Experience Significant experience leading complex project and program management initiatives within large, cross-functional, and matrixed organizations.
• Proven experience delivering business transformation, operational excellence, or enterprise change programs.
• Experience working within regulated industries such as medical devices, life sciences, healthcare, pharmaceuticals, or other highly regulated environments.
• Demonstrated success managing integrated project plans with multiple workstreams, stakeholders, dependencies, and competing priorities.
• Strong track record of managing governance forums, risk mitigation, resource planning, budgets, timelines, and executive communications.
• Exceptional stakeholder management, communication, presentation, facilitation, and organizational skills.
• Experience working with global teams, executive stakeholders, and third-party vendors.
• Practical understanding of Agile methodologies and the ability to apply Agile principles effectively within business and operational environments.

Preferred Qualifications

• Project Management Professional (PMP) certification strongly preferred.
• Direct experience supporting medical device development, enablement, quality systems, regulatory compliance, or product lifecycle management initiatives.
• Experience leading Quality Management System (QMS) implementations, migrations, or transformation programs.
• Agile certification (Scrum Master, SAFe, AgilePM, or equivalent) or demonstrated success applying Agile practices in cross-functional initiatives.
• Familiarity with medical device regulations, quality systems, and compliance frameworks.

Success Profile

The ideal candidate is a strategic and hands-on program leader who excels in navigating ambiguity, influencing without authority, and delivering results in highly regulated environments. They are equally comfortable engaging executive stakeholders, managing detailed project execution, and driving sustainable organizational change that improves medical device delivery performance.

Key competencies include:

• Strategic Program Leadership
• Cross-functional Stakeholder Management
• Change Management & Adoption
• Risk & Dependency Management
• Continuous Improvement
• Executive Communication
• Regulatory & Quality Awareness
• Agile Delivery Practices

If making a difference matters

then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.

Company Overview

Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes.

Additional Information

For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024. More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.