Lead Project Manager

Harrods; Camden Town; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading luxury department store in Camden Town is seeking a Lead Project Manager to oversee transformative projects within their Brand Experience Division. The role involves establishing a PMO, driving strategic initiatives, and ensuring smooth transitions on projects. Ideal candidates should have experience in Brand Experience and a proven track record in managing PMOs. This position offers hybrid working arrangements, providing flexibility between on-site and remote work.

Qualifications

• Experience leading PMOs and large-scale transformation projects is essential.
• Proven track record in managing complex projects.
• Confidence working across matrix structures.

Responsibilities

• Lead the establishment and leadership of the Project Management Office (PMO).
• Drive strategic initiatives and deliver key transformation projects.
• Design and implement a robust PMO framework with standardized methodologies.

Skills

Experience in Brand Experience/Marketing

Communication skills

Facilitation skills

Stakeholder management

Job description

Role Overview

We are currently recruiting for a Lead Project Manager to lead transformative change across our Brand Experience Division. This role is a 12-month fixed-term contract, reporting directly to the Chief Brand & Reputation Officer.

Key Responsibilities

• Lead the establishment and leadership of the Project Management Office (PMO) within the Brand & Reputation Division.
• Drive strategic initiatives, enhance operational effectiveness, and deliver key transformation projects that shape the future of our marketing-led approach.
• Lead the restructuring project across Brand & Reputation, partnering with HR and business units to map future state design and ensure smooth transitions.
• Design and implement a robust PMO framework, introducing standardised methodologies, tools, and reporting dashboards.
• Oversee the delivery and adoption of a new campaign planning tool, ensuring it meets the needs of all teams and drives continuous improvement.
• Act as the central coordination point for all Brand & Reputation projects, facilitating alignment and transparent communication across teams.
• Build PMO capability, upskill team members, and foster a culture of collaboration and delivery excellence.

Working Arrangements

Depending on your role, you may be fully on-site or have a mix of on-site and home working. We offer hybrid working, allowing colleagues to work from home for part of the week, with a minimum of three days on-site, depending on business needs. Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.

Candidate Profile

• Experience in Brand Experience/Marketing is essential.
• Proven track record in leading PMOs and large-scale transformation projects.
• Excellent communication, facilitation, and stakeholder management skills.
• Confidence working across matrix structures and driving alignment at all levels.

About Harrods

Harrods is one of the world's leading luxury department stores and we're becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we'll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

Diversity & Inclusion

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

Learn More

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.