Lead Product Quality Engineer - Customer Returns

GE Renewable Energy; Gloucester; On-site; GBP 40,000 - 55,000; Full time

Job summary

A global technology company in the UK is seeking a Quality Engineer responsible for quality management in the R&O value stream. The role requires a strong understanding of mechanical components and problem-solving skills. Ideal candidates should have experience in Part 145 organizations and be willing to travel. The position offers flexible working and a comprehensive benefits package.

Benefits

Non-contributory Pension

Life Assurance

Group income protection

Private medical cover

Holiday equivalent of 26 days

Qualifications

• Experience working in a Part 145 organization is required.
• Qualified internal Audit experience preferred.
• Willingness to travel domestically and internationally.

Responsibilities

• Manage quality ownership for the R&O value stream.
• Investigate customer product returns and identify trends.
• Conduct internal audits according to regulatory requirements.

Skills

Mechanical engineering understanding

Customer and stakeholder management

Problem-solving (RCCA)

Lean tools and techniques

Education

Degree or equivalent

Job description

Responsibilities

• Quality ownership for R&O (CAA/EASA Part145) value stream., developing and maintaining operating rhythms with Customer Ops team to meet customer delivery & satisfaction.
• Examination of customer returned products to identify trends, determine root cause of failure & corrective action.
• Investigate and liaise with customer on warranty returns / claims.
• Produce engineering reports on findings and lead any RCCA or business improvement actions required.
• Feedback and coach customers on in-service maintenance.
• Conduct internal audits as defined by audit plan and regulatory requirements.
• Support daily business operating rhythms and provide Quality function guidance to R&O shop teams.
• Identify quality risk areas and drive continuous improvement activities.

Qualifications

• Willing to travel domestically and internationally.
• Good understanding of mechanical engineering components & assemblies and/or fibre reinforced composite assemblies is essential.
• Working knowledge of propeller systems.
• Customer and stakeholder management.
• Experience in communication tools and business system use.
• Demonstrable experience in RCCA and structured problem solving is a must for this role.
• Working knowledge and understanding of AS9100 standards and Part 145 regulations (Part21 understanding also preferable).
• Demonstrable experience working in a Part 145 organization.
• Qualified internal Auditor preferred, not essential.
• Understanding and application of Lean tools and techniques.
• Degree educated, recognised apprenticeship or equivalent.

Flexible Working

GE supports and encourages flexible working arrangements, where possible, and recognises the benefits to employees of having a positive work-life balance. Total Reward At GE Aviation we understand the importance of Total Reward. Our flexible benefits plan, called FlexChoice, gives you freedom, choice and flexibility in the way you receive your benefits, as well as giving you the opportunity to make savings where possible. As a new joiner to GE we are pleased to be able to offer you the following as default in your benefit fund, which you then can tailor to meet your individual needs;

• Non-contributory Pension
• Life Assurance
• Group income protection
• Private medical cover
• Holiday Hourly equivalent of 26 days, with flexible option to buy or sell

Security Clearance

Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. Please see the link below for further details regarding the requirements for BPSS clearance: BPSS.