Lead Product Owner Onboarding Operations

capital.com; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading trading platform is seeking a Lead Product Owner to oversee the vision and execution of onboarding operations. The role includes improving workflows, leading product teams, and managing stakeholders to enhance client satisfaction. Candidates should have 5+ years of experience in fintech and a strong grasp of onboarding regulations. This position offers a competitive salary, work-life harmony, generous time off, and comprehensive health benefits, fostering a thriving work environment.

Benefits

Competitive Salary

Work-Life Harmony

Annual Performance Bonus

Generous Time Off

Employee Referral Program

Comprehensive Health & Pension Benefits

Workation Wonderland

Volunteer Days

Qualifications

• 5 years of experience in product leadership within fintech, banking, or regulated industries.
• Familiarity with global Financial Services onboarding regulations.
• Strong understanding of customer insight and analytics.

Responsibilities

• Own product vision, strategy, and execution for onboarding operations.
• Improve operational workflows by simplifying and automating.
• Drive measurable impact on client satisfaction and process efficiency.

Skills

Product leadership

Data analytics

Stakeholder management

Technical knowledge in onboarding

Job description

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best so we are always in search of the best people to join our ever-growing talented team.

We’re looking for a Lead Product Owner to drive the vision, roadmap and delivery of our Onboarding Operations product area. Youll lead other Product Owners, partner with cross‑functional teams (Engineering, Design, Data, Legal, Security, Compliance) and work closely with senior stakeholders within the product team as well as business and technology communities to optimise onboarding processes.

Your key customers will be the operations and back‑office teams and your main goals will include supporting the improvement and optimisation of this operational workload for them – looking for opportunities to simplify, refine and automate. Product owners single‑threaded teams and so need to be comfortable working across multiple disciplines and providing leadership in both subject and line management domains.

Your responsibilities

• Own product vision, strategy and execution for onboarding operations.
• Improve operational workflows by simplifying, automating and reducing errors.
• Drive measurable impact on client satisfaction, resolution times and process efficiency.
• Lead and mentor product teams and foster a high‑performance, customer‑driven culture.
• Manage stakeholders, secure alignment and influence cross‑company initiatives.

We’re looking for

• 5 years of experience in product leadership within fintech, banking or regulated industries.
• Familiarity with global Financial Services onboarding regulations (UK, EU, MENA).
• Strong understanding of customer insight and analytics with the ability to convert raw data into actionable roadmap priorities.
• Ability to balance user needs, technical constraints and compliance requirements.
• Hands‑on knowledge of onboarding ID & V platforms and global financial regulations.
• Technical aptitude allowing you to comfortably engage in design and engineering discussions at depth.
• Proven ability to mentor teams, manage stakeholders and deliver impact.

If you’re ambitious, data‑driven and passionate about building seamless onboarding experiences in a fast‑paced fintech environment, we’d love to hear from you.

What you will get in return

Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.

Work‑Life Harmony: Join a company that genuinely cares about you – because your life outside of work matters just as much as your time on the clock. #LI-Hybrid

Annual Performance Bonus: Your hard work doesn't go unnoticed! Celebrate your achievements with a well‑deserved annual bonus tied to your performance.

Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.

Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.

Comprehensive Health & Pension Benefits: From medical insurance to pension plans we’ve got your back. Plus location‑specific benefits and perks!

Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!

Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.

Be a key player at the forefront of the digital assets movement propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative and alongside one of the most brilliant teams in the industry.

Our company has an Internal Reporting Procedure. It is available from the Human Resources Department upon request at emailprotected. You may report a violation referred to in the Procedure under the terms specified therein.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications, analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Key Skills

• Bidding
• Exploration
• Apparel Merchandising
• Adobe Dreamweaver
• Courier Delivery
• Airlines

Employment Type: Full Time

Department / Functional Area: Product Management

Experience: years

Vacancy: 1