Lead Product Manager – Websites & Apps

Booker; Little Irchester; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading food & drink wholesaler in the UK is seeking a Lead Product Manager to own the vision and delivery of their digital customer experience. You will lead a team driving innovation and enhancing customer satisfaction across web and mobile platforms. The ideal candidate has extensive experience in product management and a passion for creating customer-first digital solutions.

Qualifications

• Proven experience in product management, preferably in e-commerce or digital retail platforms.
• Strong leadership skills with experience managing cross-functional and third-party teams.
• A passion for creating simple, innovative, and customer-first digital experiences.

Responsibilities

• Own the end-to-end product strategy, roadmap, and delivery for the websites and mobile applications.
• Lead the delivery of new features, ensuring high quality and timely execution.
• Collaborate with internal stakeholders and external service providers.

Skills

Product management in e-commerce

Leadership skills

Communication

Agile techniques

Job description

Overview

As the sole Lead Product Manager for Booker’s Websites & Apps, you own the vision, roadmap, and delivery of our digital customer experience. This role is key to delivering a world-class online shopping experience for our customers across web and mobile channels. You will lead a team responsible for developing secure, scalable, and customer-centric digital solutions that enhance satisfaction and contribute to business profitability.

The Online Shopping team is responsible for the end-to-end customer experience across the Wholesale Booker.co.uk website and mobile app, along with the supporting digital infrastructure. Booker.co.uk is the fastest-growing online wholesale website in the UK, currently generating £3.5 billion, with projections to exceed £4 billion within the next two years. The site attracts approximately 3 million users, number expected to grow in line with increasing demand and sales performance.

Responsibilities

• Own the end-to-end product strategy, roadmap, and delivery for Booker’s websites and mobile applications (iOS and Android).
• Lead the delivery of new features, functionality, and enhancements, ensuring high quality and timely execution.
• Collaborate closely with internal stakeholders, external service providers, and development teams to execute web and app projects.
• Champion a seamless, efficient, and personalised digital experience from customer registration through to checkout.
• Drive innovation by identifying and implementing features that simplify and elevate the customer journey.
• Act as the key liaison for all digital product-related initiatives, ensuring alignment with business goals and technology capabilities.
• You will lead a cross-functional team, including Business Analysts and the UX/UI Design & Research team, ensuring alignment and collaboration across all stages of product development.
• Reporting to the Head of Web Technology, you will be responsible for owning the full product lifecycle from discovery and continuous improvement.

Qualifications

• Proven experience in product management, preferably in e-commerce or digital retail platforms.
• Strong leadership skills with experience managing cross-functional and third-party teams.
• A passion for creating simple, innovative, and customer-first digital experiences.
• Strong communication and stakeholder management skills.
• Ability to balance strategic thinking with hands-on execution.
• Knowledge in the use of tools and techniques for prioritisation and managing dependencies.
• Experience and understanding of agile techniques to deliver exemplar products.

About Booker

Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK.

Diversity, Equity and Inclusion (DEI)

Diversity, equity and inclusion (DEI) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.

We’re proud that Booker is a Disability Confident Committed employer and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support you can expect, please contact [e-mail]

Please note

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

*Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*

For more information about us please visit www.bookergroupjobs.co.uk