Lead Product Manager - Salesforce

Avon and Somerset Police; Portishead; On-site; GBP 55,000 - 58,000; Full time

Benefits offered by this job

Permanent opportunity

Competitive salary & LGPS

Flexible and hybrid working

Generous annual leave

Professional development

Meaningful public service impact

Job summary

Avon and Somerset Police is seeking a Lead Product Manager for Salesforce to shape the product vision, strategy and roadmap. The role sits in the Digital & Technology team, requiring collaboration with product managers, user researchers and technical teams to deliver scalable Salesforce solutions for policing operations.

The role is permanent with a hybrid working pattern. Attendance in the Portishead office 1-2 days per week is expected; a full UK driving licence is essential.

Qualifications

• Significant experience leading Salesforce product management and delivery.
• Experience in translating organisational needs into product requirements.
• Strong stakeholder management and leadership capabilities.

Responsibilities

• Define and own the Salesforce product vision, roadmap and strategy.
• Lead the delivery and continuous improvement of Salesforce-based solutions across the force.
• Oversee integration with wider digital and IT services across the organisation.
• Collaborate with senior stakeholders to translate needs into scalable, secure solutions.
• Ensure Salesforce remains high-performing and evolves to support policing objectives.

Skills

Salesforce product management

Agile methodologies

Stakeholder management

Leadership

Product strategy

Job description

Lead Product Manager - Salesforce - £63,696 (including market factor uplift).

This role is currently eligible for a market supplement in addition to the basic salary to reflect determined market conditions. Eligibility for and value of Market factors are reviewed on an annual basis and are not contractual. It can be confirmed, therefore, that a market supplement at the rate of "£9,000 (£pro rata)" per annum will be payable.

Salary -£54,696 - £58,431

About Us

We’re Avon and Somerset Police. We serve diverse communities across the South West, working to protect, serve and build safer communities. Our Digital, Data and Technology teams play a vital role in enabling frontline policing through modern, user-centred technology.

We are committed to innovation, continuous improvement and delivering high-quality digital services that support both our officers and the public.

About You

You will be an experienced Product Manager with strong Salesforce expertise and a proven ability to deliver complex digital products at scale.

Job Role Overview

An exciting opportunity has arisen for a Lead Product Manager – Salesforce to join our Digital & Technology team on a permanent basis. This role sits within our IT directorateofover 130 staff.You will be part of the DigitalExperienceleadershipteam-a friendlyand welcominggroupof professionalswhoexist toinnovate and improve the digital experiences of colleaguesacross the constabulary,as well asthepublicthat we serve.

Based at Police Headquarters, Portishead, this is a hybrid role requiring attendance in the office 1-2 days per week, with occasional travel to other police sites. Access to fleet vehicles will be available for business travel. A full UK driving licence is essential.

As Lead Product Manager, you will play a pivotal role in shaping and delivering the vision, strategy and roadmap for our Salesforce platform. You will ensure that Salesforce supports operational policing, enhances user experience and drives efficiency across the organisation.

You will work closely with other Product Managers, User Researchers, technical teams and senior stakeholders to translate organisational needs into scalable, secure and value-driven solutions. You will lead product direction, prioritisation and delivery, ensuring Salesforce remains a high-performing and continuously evolving platform.

Success in this role will be demonstrated through the delivery of impactful, user-focused Salesforce solutions that enable effective policing, streamline processes and support strategic objectives.

Key Responsibilities

• Define and own the Salesforce product vision, roadmap and strategy aligned with organisational goals
• Lead the delivery and continuous improvement of Salesforce-based solutions across the force
• Strong stakeholder management skills with the ability to influence at senior levels
• Leadership capability, with experience guiding multidisciplinary teams
• Oversee integration with wider digital and IT services across the organisation

Essential skills and experience:

• Significant experience leading Salesforce product management and delivery
• Strong understanding of Salesforce (e.g. CRM, Service Cloud, integrations)
• Experience working within Agile environments, including backlog management and sprint planning
• Excellent stakeholder management skills, including engagement at senior level
• Ability to translate business needs into technical and product requirements
• Strong leadership and communication skills

What We Offer

• A permanent opportunity in a purpose-driven organisation
• Competitive salary and Local Government Pension Scheme
• Flexible and hybrid working options
• Generous annual leave entitlement
• Opportunities for professional development and training
• The chance to make a meaningful impact supporting public safety

Interviews are due to take place from week commencing 14th September.

To be eligible to apply for this role you must have a 5 year ‘checkable history’ in the UK – ideally this means that you would have been resident in the UK for the last 5 years.

The basic salary for this role is £54,696 - £58,431, with an additional market supplement payment of £9,000 (subject to annual review).

About us

Diversity is a strength and individuality is an asset.

We recognise the benefit different life experience and perspectives can bring.

We are on a journey to become the most inclusive police force in the country.

Blended Working/ Hybrid Working

Avon and Somerset Police encourage flexible working where operationally possible. This role has been identified as a blended role.

The successful candidate for this role will have the opportunity to work from home whilst also at a secondary work location, which will be a police premises. The successful applicant will have the option to discuss working arrangements with their line manager. All applicants must reside within the UK.