Lead Product Manager

Made Tech Group; Greater London; Hybrid; GBP 85,000 - 115,000; Full time

Benefits offered by this job

30 days Holiday

Flexible Working Hours

Flexible Parental Leave

Remote Working

Paid counselling

Job summary

Made Tech is seeking a Lead Product Manager to join a community of designers, researchers and product professionals delivering public sector services with a user-centred, design and product-led approach.

You will lead cross-functional teams, guide strategy and roadmaps, and coach others while aligning budgets and scopes with client requirements. Eligibility for security clearance (SC) is part of the process, and experience in public sector engagements is valued.

Qualifications

• Experience in helping grow product teams through community, hiring and line management.
• Excellent understanding and passionate articulation of the value of product and user-centred design.
• Experience delivering user-centred products and services from ideation through to maintenance phases.
• Experience developing product communities of practice as a leader or senior member of a high-performing team.
• Ability to educate and mentor team members in developing product and agile delivery as a core discipline.
• Experienced in working directly with customers and users to drive excellent outcomes.

Responsibilities

• Apply Agile and Lean practices, innovate, and advocate for best approaches.
• Provide expert consultancy to stakeholders and lead on guidance for all services.
• Own financial and strategic aspects of product management.
• Drive success through the full product life cycle and operational management.
• Lead product and strategic ownership to ensure user needs are met.

Skills

Product leadership

Hiring & line management

User-centred design

Agile delivery

Stakeholder management

Mentoring & coaching

Customer focus

Job description

Made Tech is on a mission to use technology to improve society - for everyone. We help organisations transform, deliver and manage world-class digital products and services.

Today, you can see our services (and people!) in action, such as the design and build of the Homes for Ukraine service, delivered in 2 weeks. We’re helping local authorities make it easier and quicker for people to log housing repairs online. By digitalising access to NHS services we’re making it more accessible, such as children needing mental health support.

All this great experience is enabling us to support new areas, like energy. We’re helping to drive better environmental outcomes by improving network performance through real-time asset monitoring, which means less wasted energy.

About the role

We are building a community of designers, researchers and product professionals to support the public sector's growing demand for a user-centred, design and product led approach to how services are delivered.

As a Lead Product Manager, reporting to the Discipline Head, you’ll enable public sector organisations to better design services that improve society. You will be expected to role model and lead teams with best practice in your discipline.

You will work as part of cross-functional teams which might include other Made Tech team members, stakeholders and partner agencies. You will inspire trust in the team, guide and coach teams through the product process and use your influence to continuously iterate and improve ways of working and processes.

You might be the most senior person on the team, so we are looking for people who are self-starters and who can model leadership in a collaborative and inclusive manner, inspiring the team and stakeholders, and using your influence to shape strategies, roadmaps, scopes and budgets.

You will ensure products and services deliver measurable value by exploring user needs-defined by comprehensive research, organisational needs-defined by the requirements placed upon or introduced by the client, and service needs.

Key Responsibilities

As the Lead Product Manager, you will work on complex engagements and when necessary at programme level for those that are high risk or sensitive. You will support recruitment, interviewing and onboarding of new team members and line managers up to three Senior Product Managers. You will provide strategic direction within the community of practice and coach & mentor others.

Lead Product Managers are expert practitioners of product management practices, principles and approaches. As an effective leader, you will help drive decisions that deliver successful outcomes.

Your main responsibilities will be achieved, by applying the following practices, within engagements:

• Apply Agile and Lean practices, innovate, and advocate for best approaches.
• Provide expert consultancy to stakeholders and lead on the development of guidance on all UCP services.
• Own financial and strategic aspects of product management.
• Drive success through the full product life cycle and operational management.
• Anticipate & solve problems and build problem-solving capabilities in others.
• Lead product and strategic ownership, ensuring user needs are met.

Skills, Knowledge & Expertise

• Experience in helping grow product teams through community, hiring and line management.
• Excellent understanding and passionate articulation of the value of product and user-centred design.
• Experience and evidence of delivering user centred products and services from ideation through to maintenance phases.
• Experience of assisting to develop product communities of practice as a leader or leading member of a high-performing practice.
• Ability to support and coach others to grow their skills, product capabilities and to take on more responsibility for client-facing projects.
• Able to educate and mentor team members, colleagues and peers in the wider business on developing product and agile delivery as a core discipline.
• Experienced in working directly with customers and users, and able to drive teams to deliver excellent outcomes for users.
• Working within a design consultancy/senior product leadership role in the public sector, health or allied areas.
• Strong empathy and relationship building skills.

At this point, we hope you're feeling excited about Made Tech and the job opportunity. Even if you don't feel that you meet every single requirement, we still encourage you to apply. Get in touch with our talent team if you’d like an informal chat about the role and your suitability before applying.

An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're looking for all successful candidates for this role to have eligibility.

Eligibility for SC requires 5 years' UK residency and 5 year' employment history (or back to full-time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why.

Life at Made Tech

We’re committed to building a happy, inclusive and diverse workforce. You can get a sense of what it’s like working here from our blog, where we talk about mental health, communities of practice and neurodiversity as well as our client work and best practice.

We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We’re also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to. Here are some of our most popular benefits listed below:

• 30 days Holiday - we offer 30 days of paid annual leave
• Flexible Working Hours - we are flexible with what hours you work
• Flexible Parental Leave - we offer flexible parental leave options
• Remote Working - we offer part time remote working for all our staff
• Paid counselling - we offer paid counselling as well as financial and legal advice