Lead Product Designer — Digital CX & App Experience

Sky; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading media and entertainment brand is seeking a Lead Product Designer to join their digital customer experience team in London. This role involves owning the creation of world-class customer experiences, driving design strategy, and ensuring outcomes align with the brand and customer needs. The ideal candidate will lead design teams, innovate through AI, and translate customer insights into actionable improvements. The position offers a hybrid working model and a range of attractive employee rewards.

Benefits

Private healthcare

Generous pension package

Discounted mobile and broadband

Exclusive Sky VIP rewards

Subsidised gym access

13 subsidised restaurants and cafes

Qualifications

• Track record in delivering customer-centered digital products.
• Experience leading design teams across complex initiatives.
• Mastery in user research methods and analytics tools.

Responsibilities

• Inspire design team and foster growth.
• Shape design strategy aligned with business goals.
• Drive innovation through AI tools and design systems.
• Translate customer insights into actionable improvements.
• Own delivery and quality, tracking CX KPIs.

Skills

Design team leadership

Customer-centered design

Expert-level Figma skills

Accessibility mastery

Strong storytelling

Tools

Figma

Usertesting

Adobe Analytics

Job description

A leading media and entertainment brand is seeking a Lead Product Designer to join their digital customer experience team in London. This role involves owning the creation of world-class customer experiences, driving design strategy, and ensuring outcomes align with the brand and customer needs. The ideal candidate will lead design teams, innovate through AI, and translate customer insights into actionable improvements. The position offers a hybrid working model and a range of attractive employee rewards.