Lead Product Designer - Digital CX

Sky; City Of London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading media and entertainment brand in London is looking for a Lead Product Designer to own the creation of outstanding customer experiences across their digital platforms. You will lead Agile teams, shape design strategy, and ensure quality outcomes that meet customer needs. The ideal candidate has a strong background in leading design teams and delivering world-class digital products. This position allows for a hybrid work environment with flexible arrangements.

Benefits

Generous pension package

Private healthcare

Discounted mobile and broadband

Wide range of Sky VIP rewards

Qualifications

• Track record in delivering world-class, customer-centred digital products.
• Ability to inspire teams and nurture their growth through tailored development.
• Mastery in user research methods to understand customer behaviors.

Responsibilities

• Inspire a team of designers to craft user experiences on web and app platforms.
• Shape design strategy that aligns with business goals.
• Drive innovation through design systems and motion principles.

Skills

Experience leading design teams

Expert-level Figma skills

Strong storytelling and stakeholder influence

Accessibility mastery

Tools

Usertesting

Adobe Analytics

Job description

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

As a Lead Product Designer in our digital customer experience team, you'll own the creation of world‑class customer experiences and deliver transformative solutions across (url removed) and the My Sky app. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs.

Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers.

What you'll do:

• Inspire a team of designers to craft intuitive, evidence‑led experiences across web and app platforms, while nurturing their growth through tailored development.
• Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps.
• Partner across disciplines— from product to engineering —to ensure solutions meet user, business, and technical needs.
• Drive innovation through AI tools, design systems, and motion principles, delivering seamless, brand‑aligned app‑first experiences.
• Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaboration.
• Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end‑to‑end journeys.

What you'll bring:

• Track record in delivering world‑class, customer‑centred large‑scale digital products and services across responsive web and native applications.
• Experience leading design teams across multiple workloads and complex initiatives.
• Expert‑level Figma skills, including scalable templates, advanced prototyping and experience leading large‑scale component libraries.
• Mastery in accessibility to create inclusive experiences, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys.
• Strong storytelling, stakeholder influence, and resilience in fast‑paced, evolving environments.

Please include portfolio/content showing evidence of your experience across these four areas:

1. People - Helping develop high‑performing teams.
2. Process - Applying scalable UCD methods that drive measurable outcomes.
3. Position - Influencing strategy and embedding design across an organisation.
4. Product - Producing provable world‑class app‑first digital experiences (Outcomes & Impact)

The Rewards

There's one thing people can't stop talking about when it comes to the perks. Here's a taster:

• Sky Q, for the TV you love all in one place
• The magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences

How you'll work

The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office.

Your office base

London (Osterley)

Our Osterley Campus is a 10‑minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.

On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.

Leeds

Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.

Inclusion:

At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working.

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.

To find out more about working with us, search on social media. A job you love to talk about.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.