Lead Planner Supervisor, Responsive Repairs

Service Care Solutions; Ashford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A regional council service in Kent is looking for a Senior Planner Supervisor to enhance their Responsive Repairs service. The ideal candidate will supervise planning teams, manage contractor performance, and ensure high customer service standards. Candidates should have a strong background in responsive repairs and excellent communication skills. This is a 6-month contract with a pay rate of £19.50 PAYE / £25 Umbrella.

Qualifications

• Strong background in responsive repairs planning/scheduling within a housing or local authority setting.
• Previous experience supervising or leading a planning or customer service team.
• Good understanding of repairs-related compliance and customer standards.

Responsibilities

• Lead and supervise a team of planners responsible for scheduling responsive repairs.
• Manage daily work allocation and contractor performance.
• Ensure performance targets and customer service standards are met.

Skills

Responsive repairs planning/scheduling

Team management

Communication skills

IT/system skills

Job description

A regional council service in Kent is looking for a Senior Planner Supervisor to enhance their Responsive Repairs service. The ideal candidate will supervise planning teams, manage contractor performance, and ensure high customer service standards. Candidates should have a strong background in responsive repairs and excellent communication skills. This is a 6-month contract with a pay rate of £19.50 PAYE / £25 Umbrella.