Lead Planner

Cardo; Crawley; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading building maintenance provider in Crawley seeks a Lead Planner to manage scheduling and logistics for housing repairs. The role demands strong leadership to enhance service delivery and involves liaising with residents. A proactive approach to resource planning and operational efficiency is essential. Candidates should have experience in scheduling, a customer-focused attitude, and the ability to foster teamwork. This role is pivotal in ensuring projects run smoothly, directly impacting resident satisfaction.

Benefits

Opportunities for growth

Inclusive workplace environment

Diversity and equity focus

Qualifications

• Experience in planning and scheduling within the repairs or housing sector.
• Ability to lead and motivate a team effectively.
• Strong communication skills for resident engagement.

Responsibilities

• Lead scheduling team to ensure effective workforce allocation.
• Oversee logistical processes for timely material and equipment delivery.
• Monitor team performance and promote a solutions-oriented culture.

Skills

Leadership

Resource planning

Scheduling

Logistical coordination

Customer engagement

Job description

About Cardo Group

Cardo Group is a leading provider of building maintenance and improvement services to social housing providers and public bodies across the UK. With over 1,000 colleagues operating in South Wales, the South West, London, the South East, the Midlands, and Scotland, we continue to expand with ambitious plans for nationwide growth.

We deliver a comprehensive range of services tailored to the needs of our clients and their residents, including:

• Retrofit and energy efficiency upgrades
• Responsive repairs, voids, and disrepair (including damp & mould)
• Compliance and statutory servicing
• Refurbishment and project works
• Mechanical and electrical (M&E) services
• Commercial building maintenance
• Planned maintenance aligned to the Decent Homes Standard

At the heart of our work is a commitment to delivering high-quality services that improve homes and enhance lives.

We are equally dedicated to creating a positive and inclusive workplace. Diversity drives innovation, and inclusion builds stronger teams. At Cardo Group, every individual is valued, respected, and empowered to succeed. We celebrate differences, champion equality, and ensure our workforce reflects the diverse communities we serve.

Together, we are building not only better projects – but a better, fairer future.

We are currently looking for a Lead Planner to join our team in Crawley.

Job Purpose

The Lead Planning & Logistics Coordinator is responsible for overseeing the effective scheduling, resource planning, and logistical coordination of the organisation’s repairs, maintenance, and planned works within the social housing portfolio. The role will lead the planning team to ensure optimal workforce utilisation, minimal downtime, and a consistently high level of customer service to residents.

Key Responsibilities

Planning & Scheduling:

• Lead and manage the scheduling team to ensure efficient allocation of operatives, subcontractors, and resources for responsive repairs, voids, planned works, and cyclical programmes.
• Oversee daily scheduling operations to maximise productivity and ensure timely completion of works within service level agreements (SLAs) and key performance indicators (KPIs).
• Coordinate the forward planning of resources for planned and cyclical works programmes, ensuring works are grouped efficiently to minimise travel and downtime.
• Manage emergency and urgent work allocation to ensure timely responses.

Logistics & Coordination:

• Optimise logistical processes, including material deliveries, stock management, and coordination between suppliers, operatives, and residents.
• Ensure that the right materials and equipment are available when and where needed to prevent delays.
• Liaise closely with internal teams, contractors, and supply chain partners to proactively resolve scheduling conflicts and logistical challenges.

Leadership & Team Management:

• Provide leadership, guidance, and day‑to‑day supervision to the planning and scheduling team.
• Monitor team performance, deliver training, and promote a customer‑focused, solutions‑oriented culture.
• Lead on process improvement initiatives to enhance scheduling efficiency and service delivery.

Customer Engagement:>

• Support effective communication with residents regarding appointment scheduling, work progress, and rescheduling when necessary.
• Ensure the planning team handles resident queries and complaints in a timely and empathetic manner.

Data & Performance Monitoring:

• Use scheduling and housing management systems to monitor operative productivity, job completion rates, and missed appointments.
• Produce regular performance reports for management, identifying trends, risks, and opportunities for improvement.

Why Join Cardo Group?

At Cardo Group, we are growing, evolving, and building a stable foundation for long‑term success. When you join us, you become part of a forward‑thinking company that values innovation, integrity, and inclusivity.

We are dedicated to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We recognise that diverse perspectives strengthen our business, drive innovation, and help us better serve the communities we work with.

✅ Equity – We ensure fair opportunities for growth and success, removing barriers that may stand in the way.

✅ Diversity – We embrace different backgrounds, experiences, and viewpoints, knowing that diversity fuels creativity and progress.

✅ Inclusion – We foster a culture where every team member has a voice and feels a true sense of belonging.

At Cardo Group, EDI is more than a policy, it’s part of who we are. We actively promote an environment where all individuals, regardless of race, gender, age, ability, sexual orientation, or background, can thrive.