Lead Payment Systems Analyst

7360-Janssen-Cilag Limited Legal Entity; High Wycombe; On-site; GBP 50,000 - 75,000; Full time

Job summary

A global pharmaceutical company is seeking a Lead Payment System Analyst in High Wycombe. You will manage the development and execution of clinical trial payment systems, assist with training staff, and provide support for complex payment issues. Ideal candidates should have a Bachelor's degree and at least 5 years of experience in the pharmaceutical or clinical research industry. This full-time role is essential for ensuring efficient and effective payment processes.

Qualifications

• 5 years experience in pharmaceutical/clinical research industry.
• Work independently in a fast-paced environment.
• Experience working in virtual teams is preferred.

Responsibilities

• Manage the payment system template development.
• Facilitate data collection for management metrics.
• Support CCS and study team colleagues with payment issues.

Skills

Excellent communication skills

Strong analytical skills

Ability to work effectively in teams

Problem resolution skills

Education

Bachelor's degree in business or life sciences

Tools

MS Office suite

Medidata CTMS

Medidata RAVE

Job description

Job Function

R&D Operations

Job Sub Function

Clinical / Medical Operations

Job Category

Professional

All Job Posting Locations

High Wycombe, Buckinghamshire, United Kingdom; Prague, Czechia; Warsaw, Masovian, Poland

Job Description

J&J is recruiting for a Lead Payment System Analyst. Responsible for the regional management of the payment system template development and population process as it relates to clinical trial payments. The regional lead will assist with training of staff, facilitate clear and concise communications and assist with the resolution of contracting payment and study related issues pertaining to the use of the payment addition. The regional lead will provide project management and oversight to internal and external stakeholders as required and provide cross‑functional support to ensure proper study setup and payment execution in the payment system.

Key Responsibilities

• Attend weekly support meetings with Data Management, Pricing, Payments, Integrated Data Services, Business Support Team and other business partners as needed to ensure proper study setup and cross‑functional alignment for integrated payments.
• Facilitate the collection of data to provide metrics on a designated basis to management.
• Work proactively to improve processes and establish refinements that reduce cycle time, create savings and improve efficiency.
• Provide specialised support to CCS and study team colleagues with complex payment system issue resolution and/or guidance as needed.
• Act as regional lead point of contact for payment system issues related to payments.
• Assist with UAT for new payment system enhancements.
• Collect fully executed agreements for all sites participating in each country and populate site‑specific payment system visit templates as applicable.
• Track and maintain status of issues, study alignments and site‑specific fully executed agreements in designated tracking system as applicable.
• Attend ad‑hoc meetings with CCS members and business partners to review and confirm current issues status of ongoing issues, possible resolutions and ongoing efforts required for issue resolution.
• Serve as a key liaison with management on staff performance and development. Facilitate clear and consistent communications between management and other team members.
• Onboard and train new staff and meet regularly with team members to ensure studies are properly supported and identify issues and potential solutions. Assist in resolution of study/site related concerns. Mentor and guide teams on processes and procedures.
• Possibly include people‑management responsibility including performance and development. Exemplary customer focus with vision to drive solutions.

Experience and Skills

• Bachelor's degree in business, life sciences or related field is preferred.
• 5 years experience and/or equivalent competencies in pharmaceutical/clinical research industry.
• Working knowledge of the clinical development process with at least 3 years of payments/pricing/budgeting/contracting related experience.
• Excellent communication skills (both oral and written). Familiarity with healthcare compliance and other relevant guidance (HIPAA, FCPA Safe Harbor etc.).
• Ability to work effectively in cross‑functional teams and at various levels of the organization. Strong analytical and problem resolution skills.
• Working knowledge of PCs (MS Office suite at a minimum) and database management.
• Must demonstrate ability to work in a fast‑paced environment and to work independently. Experience working with Medidata CTMS and Medidata RAVE is strongly preferred.
• Previous experience working in virtual teams is preferred. Previous people‑management experience preferred.

Employment Type

Full‑Time

Experience

Years

Vacancy

1

Equal Opportunity Statement

Johnson & Jons Pharma is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law.

We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Jons Pharma is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact the Employee Health Support Center.