Lead Patient Registration Associate

University of Rochester; Rochester; On-site; GBP 80,000 - 100,000; Full time

Job summary

A healthcare institution in Rochester is seeking a Lead Patient Registration Associate to manage patient-facing operations in a cardiology clinic. This role involves guiding clerical staff, optimizing daily workflows, and ensuring exceptional patient service. Candidates should possess strong emotional intelligence, communication skills, and preferably experience in a medical office. The position offers full-time hours, Monday to Friday, and a competitive hourly pay rate.

Qualifications

• Minimum of 2-3 years of experience in a medical office preferred.
• Proven leadership skills are an asset.

Responsibilities

• Manage patient-facing administrative operations in a fast-paced outpatient cardiology clinic.
• Guide and mentor clerical staff and optimize workflows.
• Ensure delivery of exceptional patient service.

Skills

Emotional intelligence

Computer experience

Strong communication skills

Education

High school or GED

A.A.S in Secretarial Science or equivalent

Job description

Job Description

Highland Hospital is seeking a Lead Patient Registration Associate for our Red Creek Cardiology office. Hours would be Monday-Friday from 8am-4:30pm.

The Lead Clerical Team Member plays a pivotal role in managing patient-facing administrative operations in a fast-paced outpatient cardiology clinic. This lead position guides and mentors clerical staff, oversees and optimizes daily workflows, and ensures the delivery of exceptional patient service. Success in this role requires strong emotional intelligence, collaboration with clinical and administrative teams, and a commitment to fostering a respectful, empathetic, and resilient work environment.

Salary Range: $20.30- $26.87 an hour

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

City: Rochester

Employment Status: Full-Time

Hours/Week: 40

Job Requirements

• Education: High school or GED required. A.A.S preferred., preferably in Secretarial Science; or equivalent experience in a medical setting.
• Experience: 2-3 years working in a medical office preferred; would accept candidates with 1-2 years of experience with proven leadership skills
• License/Certification Required:
• Skills: Computer experience and medical terminology required; medical billing experience preferred; strong communication skills required.