Lead Patient Pathway Coordinator - PSC

Ogden Macmillan Centre.harrogate And District Nhs Foundation Trust; Harrogate; On-site; GBP 30,000 - 40,000; Full time

Job summary

A healthcare facility in Harrogate is seeking a Lead Patient Pathway Coordinator to manage outpatient bookings and supervise a team. The ideal candidate will have strong communication skills, attention to detail, and experience in healthcare administration. The role offers 27 days of holiday plus benefits including NHS pension and promotions.

Benefits

27 days holiday

NHS pension

Discounts at selected shops and restaurants

Qualifications

• Applicants should have the ability to provide efficient administration services.
• Candidates must demonstrate accuracy and a caring, proactive attitude.
• Experience in a similar role in healthcare is beneficial.

Responsibilities

• Supervise a team of administrative staff.
• Manage outpatient bookings and patient pathway management.
• Record and maintain patient appointment information accurately.

Skills

Attention to detail

Excellent communication skills

Telephone skills

Ability to meet deadlines

Inter-personal skills

Job description

An exciting opportunity has arisen for a fixed-term post as Lead Patient Pathway Coordinator to join the Planned and Surgical Care directorate. The successful candidate will provide efficient and effective administration services for outpatient bookings and patient pathway management.

This role will supervise a team of administrative staff, managing specialties across the care group. The successful candidate will be expected to prioritise their own workload to ensure registration of all referrals and booking of appointments are in line with the Trust's waiting time standards and the Trust's Patient Access Policy, seeking reference from the manager as required.

The successful candidate will work to defined working procedures to maximise effective use of clinic capacity and help ensure the Trust meets local and national waiting time targets. A significant responsibility of the role is to accurately record information on to systems and maintain patient appointment information submitted to the Trust.

Main duties of the job

The post requires an efficient, caring and proactive individual with an appreciation and understanding of the confidential nature of the work.

Applicants should be able to demonstrate accuracy and attention to detail, be excellent communicators with good telephone skills and have the ability to meet deadlines on a daily basis whilst maintaining a positive approach, and providing a quality service that supports our patient care.

This role provides a great insight into the NHS and requires excellent inter-personal skills when communicating with patients and members of staff at all levels within the Trust.

Values

• Kindness
• Integrity
• Teamwork
• Equality

Candidates new to the NHS will receive 27 days holiday, plus bank holidays and a number of benefits such as NHS pension, discount at selected shops and restaurants and opportunities for promotion across the Trust.