Lead Partner Success Manager

NICE; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading technology company in Greater London seeks a Lead Partner Success Manager to drive strategic enablement and partner success initiatives. This role involves executing partner strategies, enhancing team collaboration, and ensuring measurable value for partners and clients. Candidates should have over 5 years of experience in technology or SaaS, strong analytical abilities, and excellent communication skills. Enjoy the flexibility of the NICE-FLEX model, with 2 days in the office and 3 days remote each week.

Qualifications

• 5+ years’ experience in partner or client management roles, ideally within technology or SaaS industries.
• Proven success in managing strategic initiatives, process optimisation, and cross-functional collaboration.
• Experience working with Global Systems Integrator (GSI) partners.

Responsibilities

• Contribute to the strategic enablement plan by offering insights that align with business goals.
• Execute strategic initiatives that enhance partner and client experiences.
• Design and implement scalable processes that empower partners and clients to achieve success.
• Collaborate with cross-functional teams to align initiatives and streamline integration.
• Analyze data and insights to identify trends and measure impact.

Skills

Strategic thinking

Strong communication skills

Analytical skills

Client-centric approach

Cross-functional collaboration

Education

Bachelor’s degree (or equivalent experience)

Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

As a Lead Partner Success Manager, you’ll be at the forefront of driving strategic enablement and partner success initiatives. You’ll play a key role in executing our partner strategy, enhancing collaboration across teams, and ensuring our partners and clients achieve measurable value from our solutions. You’ll be a trusted advisor, identifying opportunities for optimisation, leading change, and embedding best practices that foster continuous improvement and long‑term success.

You’ll succeed in this role if you’re a strategic thinker with strong communication skills and a passion for helping partners thrive. You bring analytical rigor, adaptability, and the ability to translate complex business needs into actionable solutions. You’re highly organised, client‑centric, and capable of influencing stakeholders across all levels to drive continuous improvement.

How will you make an impact?

• Contributing to the strategic enablement plan by offering insights that align with business goals and drive measurable outcomes.
• Executing strategic initiatives that enhance partner and client experiences, enable effective solution adoption, and maximise value delivery.
• Designing and implementing scalable processes that empower partners and clients to self‑serve and achieve success independently.
• Collaborating with cross‑functional teams (Sales, Marketing, Customer Success, Product, and Implementation) to align initiatives and streamline integration.
• Serving as the knowledge leader on partner and client enablement, leveraging internal resources such as the Help Centre and CXOne processes.
• Analysing data and insights to identify trends, measure impact, and continuously refine enablement strategies.
• Proactively identifying opportunities for optimisation and innovation, driving change initiatives that strengthen business performance.
• Building strong, trusted relationships with partners and clients to align our solutions with their strategic objectives.

Have you got what it takes?

• 5+ years’ experience in partner or client management roles, ideally within technology or SaaS industries.
• Proven success in managing strategic initiatives, process optimisation, and cross‑functional collaboration.
• Experience working with Global Systems Integrator (GSI) partners, particularly in deployment, configuration, and integration.
• A Bachelor’s degree (or equivalent experience).
• Demonstrated expertise in designing and executing enablement strategies that drive measurable partner and client success.

Enjoy NICE‑FLEX!

At NICE, we work according to the NICE‑FLEX hybrid model, which enables maximum flexibility : 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face‑to‑face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.