Lead Ops Engineer

MoonPay; United Kingdom; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A fintech innovator in the UK is looking for an Operational Engineer to help maintain and improve the Helio software platform. The ideal candidate will have over 5 years of experience in devops or SRE teams and a passion for Web3 technologies. Responsibilities include ensuring high operational standards and troubleshooting complex systems. This role requires strong communication and leadership skills, and promises a dynamic startup environment with opportunities for growth.

Qualifications

• 5+ years of operational engineering experience in devops or SRE teams.
• Familiarity with full stack environments.
• Experience with large scale systems serving 100,000s of customers.

Responsibilities

• Operate and maintain the foundation of the Helio software platform.
• Ensure operational excellence with a high standard.
• Troubleshoot and improve systems effectively.

Skills

Leadership skills

Operational engineering in devops

Familiarity with Node, JS/TS

Blockchain technologies

Communication skills

Experience with CI/CD

Database skills

Tools

NoSQL databases

Containers

Public cloud platforms

Job description

Hi, we’re MoonPay. We’re here to onboard the world to the decentralized economy.

Why?

Because crypto and blockchain aren’t just technologies—they’re tools for global financial empowerment. They give people control over their money, their digital assets, and their future, unlocking opportunities that traditional systems have kept out of reach.

What we do

At MoonPay, we’re building the infrastructure that powers this new financial system. We make it easy for anyone, anywhere, to buy, sell, and trade crypto using everyday payment methods like cards, Apple Pay, PayPal, Revolut and Venmo. We provide simple tools to send, receive, and manage stablecoins, so anyone can participate in the crypto economy confidently.

Trusted by nearly 30 million customers and over 500 companies, our secure, enterprise-grade platform is driving mainstream crypto adoption worldwide.

We collaborate with innovative brands and projects to build secure, scalable solutions for a blockchain-powered future. And we’re committed to doing it right—fully licensed in the U.S. and regulated across the UK, EU, Canada, and Australia—because trust and compliance are non-negotiable.

But we’re just getting started. We’ve launched a consumer app that makes crypto accessible, intuitive, and usable for everyone, and it’s growing fast. We’re iterating every day to make it the best it can be.

If you believe financial freedom should be for everyone—if you believe in building a fairer, more open financial system—we want you with us. To build systems that benefit all, we need contributions from all, regardless of background.

Comebuild the future of payments and the decentralized economy with MoonPay. Let’s make financial freedom and autonomy the new normal.

Helio was founded in 2022 by Jim & Stijn, in January 2024, we were acquired by MoonPay and have transformed to become MoonPay Commerce. Helio’s technology has brought fast-growing crypto payments into MoonPay’s ecosystem. This has combined MoonPay’s trusted infrastructure with Helio’s powerful checkout tools, making crypto commerce easier, faster and more accessible than ever.

The mission remains the same; to make crypto payments accessible to all.

We are the most efficient platform for merchants, creators and developers to accept crypto payments worldwide. The platform is already trusted by 6,000+ merchants, developers and millions of buyers including Shopify, The Solana Foundation, Ledger, Fortune Media, Dorsia, CoinMarketCap and Solscan and many others.

Transactions are optimised for the highest success rates, ensuring payments clear faster and more reliably than any other platform.

We believe in “builder culture”, shipping fast & enabling teams with autonomy.

🚧 Make sure to connect your crypto wallet at https://moonpay.hel.io/ to spin up a payment. We only interview people who have tried our product and have a strong desire to make it better! 🚧

You will:

You will help operate and maintain the foundation of the Helio software platform which all other systems will flow from and interact with.

You will use all your previous experiences, skills and initiative to get things right from inception - which is to a naturally high standard of operational excellence, logic and engineering prowess in general.

We want to help run and improve a platform that is led by engineering excellence paired with pragmatic approaches to solving problems and delivering financial grade quality throughout our products and services.

Technical knowledge is critical but we are a startup treading in uncharted territory so attitude is even more important.

We’re looking for people that like uncertainty and want to figure out how to do things that haven’t been done before.

You’re a true team player and inherently positive. Where others see problems, you see solutions.

You will have a passion for Web3 technologies including NFTs and all things blockchain.

You may be a fit for this role if you have:

• Leadership skills
• +5 years of operational engineering experience in devops or SRE teams and be very familiar with full stack environments utilising Node, JS/TS and NoSQL
• Blockchain support utilising BTC, EVM and Solana and debugging interactions across our systems - would be a plus
• Natural ability to communicate and problem solve, whilst being diligent and pragmatic in equal measure
• Experience working with large scale systems serving 100,000s of customers. Fintech experience a plus
• Experience utilising all the latest CI/CD, APIs, Security, Collaborative IDEs/systems on public cloud platforms
• Experience using containers, deployment pipelines, focussed around GH actions and our automated tests
• A passion for automation and defining everything via CaC to drive platform consistency
• Great querying and database skills. Predominantly NoSQL
• Ability to troubleshoot and investigate complex issues across systems
• Desire to build, maintain and improve anything you work on with a high level of ownership
• Above all this, we are looking for engineers that want to do the best they can, learn, improve, grow, lead, help others and add value every single day for yourself, your teammates and for Helio