Lead Operations FM manager

Opus People Solutions; East Midlands; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading services provider in the East Midlands is seeking a Lead Operations Manager to oversee the FM cleaning service delivery across various sites. Applicants should have a strong background in facilities management, with proven experience in leading multi-site teams. Key responsibilities include ensuring service delivery meets contractual standards, building client relationships, and analysing performance metrics. This role offers a full-time, permanent position with a focus on operational transformation and effective team leadership.

Qualifications

• Strong FM operational background, particularly in soft services.
• Experience leading multi-site teams and delivering transformation.
• Excellent organisational and communication skills.

Responsibilities

• Oversee day-to-day FM service delivery across multiple sites.
• Lead and support Regional Managers.
• Develop and deliver action plans for service transformation.

Skills

FM operational background

Leadership of multi-site teams

Organisational skills

Client engagement

P&L analysis

Adaptability in fast-paced environments

Tools

IT proficiency

Job description

Lead Operations Manager Full-Time, Permanent - Derbyshire

The Lead Operations Manager oversees daily FM cleaning service delivery across schools, academies, commercial sites and local authority locations. The role leads Regional Managers, supports operational transformation and ensures all services meet contractual, financial and quality expectations.

• Oversee day-to-day FM service delivery across multiple sites.
• Lead and support Regional Managers and a part-time workforce.
• Develop and deliver action and project plans to drive service transformation.
• Ensure compliance with policies, training, health & safety and company standards.
• Build strong client relationships and provide regular communication.
• Monitor and analyse P&L for each account and report to Head of FM.
• Identify risks, performance gaps and opportunities for improvement.
• Provide coaching, mentoring and leadership to operational teams.
• Ensure contracts are adequately staffed, supported and delivered effectively.

• Strong FM operational background, particularly in soft services.
• Experience leading multi-site teams and delivering transformation.
• Excellent organisational, communication and client engagement skills.
• Confident in analysing P&L, budgeting and forecasting.
• Ability to work autonomously, manage time effectively and adapt in a fast-paced environment.
• IT-profi...