Lead, Operations Excellence (Remote) in Birmingham

Energy Jobline ZR; Birmingham; Remote; GBP 70,000 - 90,000; Full time

Job summary

A healthcare management company is seeking a Lead of Operations Excellence. This strategic position involves spearheading process improvement initiatives, leveraging data-driven methodologies to enhance efficiency and performance across payer operations. The ideal candidate will have a Bachelor's degree, Six Sigma certification, and relevant experience in operations leadership with a remote work option available.

Benefits

Health, dental and vision insurance

Flexible work schedules

Robust time-off plan

401(k) with up to 4% match

Stock options

Qualifications

• Bachelor's degree required in Business Administration, Operations Management, or related.
• 6+ years in payer operations or similar roles.
• Strong expertise in process improvement and data management.

Responsibilities

• Lead transformation initiatives for payer operations.
• Utilize data analysis for identifying trends and enhancement.
• Mentor teams on process improvement methodologies.

Skills

Process mapping

Data analysis

Communication skills

Analytical skills

Problem-solving

Education

Bachelor's degree in Business Administration or related field

Six Sigma certification

Tools

Google Sheets

Microsoft Excel

Monday.com

Jira

SQL

Job description

Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide.

We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.

Lead of Operations Excellence

As Aledade's Lead of Operations Excellence, you'll spearhead transformative process improvement initiatives that directly impact our payer operations landscape, identifying breakthrough opportunities to streamline workflows, eliminate inefficiencies, and elevate performance standards across multiple operational functions. In this strategic role, you'll leverage data‑driven insights and innovative methodologies to architect solutions that enhance productivity, reduce costs, and deliver measurable results, while collaborating with cross‑functional teams to implement sustainable changes that position our organization for continued growth and operational excellence.

Candidates should be comfortable working remotely from anywhere within the US.

Process Transformation

• Lead end‑to‑end transformation initiatives for payer operations, with a primary focus on practice rostering, provider enrollment, and network management processes
• Design, implement, and monitor process improvements that enhance operational efficiency, reduce manual interventions, and ensure maximum roster accuracy
• Collaborate with cross‑functional teams to identify process gaps and implement sustainable solutions
• Establish performance metrics and KPIs to measure transformation success and ongoing process reliability
• Implement quality assurance protocols to minimize rostering errors and compliance risks
• Streamline provider data management workflows and establish automated validation processes

Data Analysis

• Utilize data analysis techniques to identify trends, patterns, and opportunities for process enhancement
• Perform complex data manipulation and analysis using spreadsheet applications and other analytical tools
• Create comprehensive reports and dashboards to track operational performance and transformation progress
• Present data‑driven recommendations to senior leadership and stakeholders

Leadership & Collaboration

• Lead project teams and mentor staff on process improvement methodologies
• Facilitate training sessions on new processes
• Serve as subject matter expert for rostering operations
• Partner with Product and Technology teams to identify and implement technology solutions that support process optimization
• Provide escalation support and guidance for complex operational issues

Roster Curation & Administration

• Perform hands‑on roster maintenance and data curation activities, especially during peak periods, system implementations, or staff shortages
• Execute complex roster updates, bulk data modifications, and exception handling as needed
• Conduct detailed roster audits and data validation exercises to ensure accuracy and compliance
• Project‑manage roster issues from identification to resolution, minimizing operational disruption
• Maintain expert‑level proficiency in roster management systems and processes through direct operational involvement
• Other duties as assigned

Minimum Qualifications

• Bachelor's degree in Business Administration, Operations Management, Healthcare Administration, Public Health, or related field
• Six Sigma certification or must complete within the first 6 months of employment
• 5+ years experience in payer operations, healthcare operations, or similar operational roles
• 3+ years experience leading process improvement or transformation initiatives
• Hands‑on experience with data management systems and processes (i.e. provider rosters), including data entry, validation, and maintenance activities
• Demonstrated expertise in process mapping, workflow optimization, and change management
• Advanced proficiency in Google Sheets (or Microsoft Excel), including complex formulas, pivot tables, and data visualization
• Excellent communication skills; demonstrated ability to influence decision makers
• Strong analytical and problem‑solving skills
• Ability to balance strategic work with operational support

Additional Qualifications

• Master's degree
• PMP Certification
• Experience with project management and workflow management systems (Monday.com, Jira, Miro, etc.)
• Healthcare insurance or managed care background
• Proficiency in additional data analysis tools (SQL, Tableau, Power BI, etc.)
• 2+ years experience with systems and resources utilized in roster management activities (e.g., CAQH, payer portals, NPPES)
• Knowledge of healthcare regulations and compliance requirements (CAQH, CMS, state regulations)

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer

Who We Are

Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape – independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country – helping practices, health centers, and clinics deliver better care to their patients and thrive in value‑based care. Additionally, by creating value‑based contracts across a wide variety of health plans, we aim to flip the script on the traditional –for–service model. Our work strengthens continuity of care, aligns incentives, and ensures primary care physicians are paid for what they do best – keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society – and if you're eager to join a collaborative, inclusive and remote‑first culture – you've come to the right place.

What Does This Mean for You?

At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open‑mindedness and a desire to learn. You will collaborate with team members who bring wide range of experiences, interests, backgrounds, beliefs, and achievements to their work – and who are all united by a shared passion for public health and a commitment to the Aledade mission.

Benefits

Flexible work schedules and the ability to work remotely are available for many roles.
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners.
Robust time‑off plan (21 days of PTO in your first year).
Two paid volunteer days and 11 paid holidays.
12 weeks paid parental leave for all new parents.
Six weeks paid sabbatical after six years of service.
Educational Assistant Program and Clinical Employee Reimbursement Program.
401(k) with up to 4% match.
Stock options and more.

Privacy Policy

By applying for this job, you agree to Aledade's Applicant Privacy Policy available at https://www.aledade.com/privacy-policy-applicants

Equal Opportunity Employer

Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to protected characteristics.