Lead ML Scientist: AI Agent & NLP Innovator (Hybrid)

Zendesk; Glasgow; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading customer service software company is seeking a Staff Machine Learning Scientist to innovate in the AI Agent product area. You will own research projects, design AI solutions to tackle real-world problems, and collaborate with a cross-functional team. Ideal candidates will have a solid background in machine learning or NLP research, possess strong communication skills, and a degree in a relevant field. This role promises an exciting opportunity for someone passionate about advancing AI capabilities.

Benefits

Flexible hybrid work model

Contributions to the community

Diversity and inclusion efforts

Qualifications

• Proven record of Machine Learning or NLP research, ideally in industry.
• Ability to implement ideas from research literature into proof‑of‑concept models.
• Experience with conversational AI and voice technologies including TTS and STS.

Responsibilities

• Design and test novel AI solutions for real business problems.
• Own the full research projects end‑to‑end.
• Collaborate with Product managers and non‑technical stakeholders.

Skills

Machine Learning

Natural Language Processing

Deep Learning

Communication Skills

Team Collaboration

Education

Degree in Computer Science, Machine Learning, Statistics, Engineering, Mathematics

Tools

Python

TensorFlow

Keras

Job description

A leading customer service software company is seeking a Staff Machine Learning Scientist to innovate in the AI Agent product area. You will own research projects, design AI solutions to tackle real-world problems, and collaborate with a cross-functional team. Ideal candidates will have a solid background in machine learning or NLP research, possess strong communication skills, and a degree in a relevant field. This role promises an exciting opportunity for someone passionate about advancing AI capabilities.