Lead Lift Service Manager - Safety & Client Success

Marmon Lift Recruitment; Andover; On-site; GBP 55,000 - 60,000; Full time

Job summary

A leading independent lift company in Andover seeks an experienced Lift Service Manager. The role requires proven leadership in the lift industry, oversight of service teams, and a commitment to safety and customer satisfaction. Ideal candidates will have a technical background and at least 3 years in service management. This position offers a competitive salary and a range of benefits including bonuses and professional development opportunities.

Benefits

Company car or car allowance

25 days holiday + bank holidays

Private pension

Employee Assistance Programme

Death in Service (3x salary)

Discretionary sickness scheme

Enhanced family policies

Employee referral scheme

Incentive scheme

Discounts platform

Career progression

Qualifications

• Proven leadership experience within the lift industry, ideally in service or repairs management.
• Minimum 3 years of experience managing lift service or engineering operations.
• Confident using service management systems and Microsoft Office tools.

Responsibilities

• Lead and manage the Lift Service team, ensuring efficient delivery of repair and maintenance activities.
• Oversee scheduling, resource allocation, and performance management.
• Foster strong client relationships and ensure customer satisfaction.
• Drive safety culture and compliance, conducting audits.
• Support hiring, training, and development of engineers and staff.
• Manage budgets and performance metrics.

Skills

Leadership experience in the lift industry

Client relationship skills

Problem-solving

Communication

Technical understanding of lift systems

Tools

Service management systems

Microsoft Office

Job description

A leading independent lift company in Andover seeks an experienced Lift Service Manager. The role requires proven leadership in the lift industry, oversight of service teams, and a commitment to safety and customer satisfaction. Ideal candidates will have a technical background and at least 3 years in service management. This position offers a competitive salary and a range of benefits including bonuses and professional development opportunities.