Lead IT Systems Engineer (Microsoft 365 & Service Delivery)

Government Recruitment Service; Fareham; On-site; GBP 100,000 - 125,000; Full time

Job summary

A government agency is seeking a Lead IT Systems Engineer to manage and support Microsoft 365 services. The role includes leading second-line support, overseeing technical projects, and mentoring junior staff. With a focus on innovation, you will ensure high-quality service delivery and optimal performance across the MCA’s IT systems. This position offers various benefits, including generous annual leave and a strong emphasis on work-life balance.

Benefits

Employer pension contribution of 28.97%

25 days annual leave increasing with service

Flexible working options

Qualifications

• Ability to lead a team of IT engineers and manage incidents effectively.
• Proficient in Microsoft 365 services including Defender, Intune, and SharePoint.
• Experience mentoring junior IT staff and managing technical projects.

Responsibilities

• Lead and coach the IT Systems Engineers, providing expert escalation support.
• Manage daily task allocation and performance of Senior Systems Engineers.
• Deliver hands-on technical support to meet SLA targets.
• Drive queue and workload management to ensure service efficiency.

Skills

Technical leadership

Incident management

Microsoft 365 services

Mentoring skills

Job description

A government agency is seeking a Lead IT Systems Engineer to manage and support Microsoft 365 services. The role includes leading second-line support, overseeing technical projects, and mentoring junior staff. With a focus on innovation, you will ensure high-quality service delivery and optimal performance across the MCA’s IT systems. This position offers various benefits, including generous annual leave and a strong emphasis on work-life balance.