Lead IT Support Engineer (2nd Line)

Akkodis; Willenhall; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading technology support provider in Willenhall is seeking a Lead IT Support Engineer to enhance their IT infrastructure. The role involves providing 2nd line support, managing technical issues with applications, and training end-users. Ideal candidates will have experience in IT helpdesk environments, particularly with Microsoft and Azure systems, and a proactive approach to problem-solving. Competitive compensation is provided in an environment undergoing significant growth.

Qualifications

• Experience with troubleshooting and resolving IT support issues.
• Ability to manage third-party supplier relationships.
• Skill in documenting processes and performance metrics.

Responsibilities

• Resolve logged errors and escalate when necessary.
• Administer hardware and software setup for new starters.
• Monitor system performance and ensure security.

Skills

Experience within IT Helpdesk (2nd line support)

Experience of Microsoft Administration

Experience in Azure CRM / Dynamics

Understanding of User configuration and O365 administration

Knowledge of computer hardware and software

Proactive problem solving

Proficiency in IT helpdesk tools like SharePoint, Jira

Ability to train end-users

Job description

Lead IT Support Engineer (2nd Line)

Akkodis are currently working in partnership with a leading business in Birmingham who are experiencing an exciting period of growth and are looking to hire an experienced IT Support Engineer to play a lead role within their IT Infrastructure. You will be hands on with all things hardware, software and systems, ensuring that IT works effectively across the business.

The Role

As the Lead IT Support you will be the internal expert on all core applications and provide first and second line technical support.

The Responsibilities

• Resolve logged errors in a timely manner and escalate to the external IT Services provider where necessary.
• Liaise and manage with third party suppliers to ensure escalated issues are resolved to satisfaction and that they are proactive in resolving re-occurring issues.
• Administer the setup of new hardware and software for new starters (along with ad hoc hardware / software set up across the business).
• Monitor hardware, software, and system performance metrics.
• Update computer software, as well as upgrading hardware and systems.
• Maintain databases and ensure system security.
• Provide technical support during new product / system implementations and internal change projects.
• Consult with managers and other departments as required
• Document processes, assets and perform diagnostic tests.
• Train end-users on hardware functionality and software programs.
• Keep track of technological advancements and trends in IT support.

The Requirements

• Experience within IT Helpdesk (i.e. 2nd line support)
• Experience of Microsoft Administration
• Ideally you will have experience of working in an Azure CRM / Dynamics Environments in a technical role.
• Deep understanding of User configuration, security / management methodologies and O365 administration including SharePoint.
• In-depth knowledge of computer hardware, software, platforms and networks.
• A mature and proactive approach to problem solving, quickly and effectively.
• Proficiency in IT helpdesk administration tools, such as SharePoint, Jira or similar.
• Exceptional ability to provide technical support and resolve queries.
• Ability to determine IT needs and train end-users.
• Experience in documenting processes and monitoring performance metrics.

If you are looking for an exciting new challenge to play a pivotal role in a growing business please apply now.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and / or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website